Call Notification E-mail: Customising the layout

For all customers that started with Delacon after July 2019, a HTML email template will automatically be generated for every call, providing you with a recording of the call as well as relevant caller and tracking details. There are 5 separate emails for the 5 different types of phone calls: Answered; Missed (Voicemail left); Missed (No Voicemail left); Busy (Voicemail left); Busy (No Voicemail left). We recommend that you set up email alerts for all scenarios. The default emails will go to whichever email address you have in your configuration. To check, please Login->Menu->Services-> select Service ID-> Edit and the selected email (s) will appear under the field labelled "Notification Email". If you would like to disable this service for all notification other than missed and busy calls, you will need select "Enable" on this very same page.

For all clients that started with Delacon before July 2019, these HTML templates are also available to you by following the steps below. Alternatively you can watch this quick video.

HTML email alerts are simple to set up, once you login to the Delacon Portal, go to ->Services-> Email Configuration Service-> Select "Copy Default Template" and submit for all email types. The template will then be active and ready for you to use.

Login to the Delacon Portal:

Step 1

Email From: This is the email address that the email will be sent from. This does not have to be your business email address, and to avoid being classified as Spam, the delaconcorp.com or whitelabel domain must be used.

Email to: This is the email addresses that the email will be sent to. You can set up the receiving email addresses for each CID by going to Menu -> Services -> List Services -> Edit -> Notification Emails.

Step 2

You can either copy the default template or input your own HTML if you have your own internal HTML template that you would prefer to use. There are 5 separate default Delacon templates for the 5 different types of calls. 

To copy all default templates at the same time, please press the "Copy Default HTML Templates" Alternatively you can choose which templates you would like copied by checking the boxes as shown below. Please click save to save all changes. 

Adding your logo

Select the Upload Logo button to add an image of your business logo into the email template.

Editing or Adding Field Names in HTML

The variables (Field Names) below need to be enclosed in brackets in order for your selected fields to be populated in the HTML email. You can edit existing code to contain the exact field names you would like to use. The fields currently in the default template are just some of the below. You can edit existing fields or add new fields as you please by editing the HTML code. 

Field Name	Description	HTML Email	Text Email
Email From	Who the email is sent from
subject	The email subject
Basic Call Information
ANI	Caller’s phone number
callerNumber	Formatted ANI 1. hide the hidden number if the number starts with '0h / h / tel:0h / tel:h ' to unidentifiable  2. remove the tel:0 prefix  3. replace the 'tel:0 prefix  with 0
phone	Formatted ANI 1. hide the hidden number if the number starts with '0h / h / tel:0h / tel:h ' to unidentifiable  2. remove the tel:0 prefix  3. replace the 'tel:0 prefix  with 0
pkey_in	Delacon’s Call ID that is displayed in our reporting
outboundANI	The number displayed on the receiver’s screen
pkey_out	Outbound call ID
c_id	Company ID
call_status_label	The status of the call (e.g. Answered, Missed (With Voicemail), etc)
date	The date of the call
time	The time of the call
call_date	The date + time of the call
call_duration	The duration of the answered part of the call (in hours minutes seconds). For missed calls, duration will show as 0.
callDuration	The duration of the entire call including ring time and additional call management features.
seconds	The duration of the call (in total seconds)
hangupcause	The description of the hang-up
Call Tracking Details
DNIS	The tracking number
transfer_to	The termination number
companyName	The name of the company
name	The department name
businessCategory	The business category
p_id	IVR Option ID e.g Accounts or Sales
url	The call tracking URL
searchEngine	The call tracking Search Engine, e.g. Google, Yahoo
searchType	The call tracking Search Type
keywords	The keywords used on the Search Engine that generated the call
referral	The URL before the landing page
browser	The browser used
clientIP	The IP address of the caller
userAgent	More detailed browser information
landingPage	The page the caller first landed on
currPageRef	The last page the caller was on before making a call
extraTracking	Displays any extra tracking parameters that you have
siteref	Combined Field: Referral -- Landing Page – ClientIP -- User Agent
dtmf	The IVR option the caller selects.
dtmf_log	The name of the IVR option the caller selects.
userAgent	User agent of the web browser. Please see https://en.wikipedia.org/wiki/User_agent for more information
hasRecording	Correspond to whether the call recording feature is enabled on this CID.
file_name	Call recording file name
server	The server address of web portal to download call recording or voicemail
audio_url	The URL for the call recording
rating_url	The URL to rate the call
localPhone	The caller id with the local format. The rule can be defined by table 'phone_number_prefix' based on c_id level.
dialStatus	ANSWER: Call is answered. A successful dial. The caller reached the callee.  BUSY: Busy signal. The dial command reached its number but the number is busy.  NOANSWER: No answer. The dial command reached its number, the number rang for too long, then the dial timed out.  CANCEL: Call is cancelled. The dial command reached its number but the caller hung up before the callee picked up

The below text in blue is a sample snip from the default template that shows how Source Type and some of the field names you can use. For a full list of Field Names, please see above.

Eg: <td style="padding:15px 25px;border-style: none none solid none;border-bottom-width: 1pt;border-bottom-color: #E9E9E9;color: rgb(143, 143, 143);font-family:Helvetica Neue Medium,serif, EmojiFont;"> Source Type   </td> <td style="padding:15px 25px;border-style: none none solid none;border-bottom-width: 1pt;border-bottom-color: #E9E9E9;font-family:Helvetica Neue Medium,serif, EmojiFont; cursor:pointer;"> [searchEngine] / [searchType]  </td>

Step 3

Step 3B

Step 4

Step 5

If you have previously uploaded a business logo to the Delacon Portal, the logo will automatically appear in the HTML template. If you do not have a logo uploaded, you will need to upload it and insert the exact image name as shown in the image above.

Delacon’s HTML emails have a quality rating, meaning if you are a directory, your clients will have the ability to rate the call out of 5 based on quality. This will enable you to gather important data from your clients about the quality and success of the call. You can see the result in the Call Log History by going to menu->call log-> detailed call log

You can search for the call rating specifically by dropping down the call section in the call log summary as you may not have a rating for every call.

These emails give you instant access to your recordings and call data, whilst also providing relevant caller and tracking details, and the ability to rate the call based on its quality. It’s the quickest and simplest way to access data in one place and make sure you can track all your calls and never miss a lead. 

How to upload a logo so that it appears on your HTML email header

Log into Delacon's "old portal" 

Head to Settings

Then Upload Logo

Please see images below for examples of how each type of template will appear :

Answered Call

Busy without voicemail

Busy with Voicemail

Missed without voicemail

You are able to configure the layout, content - including the subject line - for all your Call Tracking email alerts by following the below steps:

1. Login to the Delacon Portal:

2. Navigate to 'Reporting' -> 'Services': 

3. Click on 'Email Configuration Services:

The Email Configuration Services Page will now load:

On this page, you can edit the subject line and content for the following email types:

• Answered Calls
• Missed Calls (voicemail left)
• Busy (voicemail left)
• Missed (no voicemail left)
• Busy (no voicemail left) 

To configure any of the emails:

1. Click on the email type you want to configure
2. Make the relevant changes to the email and/or subject line. If adding/editing any of the Call Tracking fields, make sure to use the field names in the below table to pull in Delacon data:

Please note when using these field names, they need to be enclosed in brackets. You can use as many field names as you would like. For a complete list of field names, please refer above to section 1:

Example email:

Subject: [Subject]

Hi [name],

Just a confirmation message to let you know a potential customer just called your business.

The call came from ‘tel[phone] and was received at [time] on [date] and was [CallStatus].

The caller selected [dtmf] – [dtmf_log] from the IVR options.

The duration of the call was [second] seconds and the keywords were [keywords].

Regards,
Customer Service Team

3. Once you have finished your changes, click 'Save'.