Call Notification Emails or Email Alerts can be sent out for a range of calls your business receives. Please note that this service will need to be enabled for you by Delacon support.
To get this service enabled, please contact support@delaconcorp.com.
The layout, content - including the subject line - for all your Call Tracking email alerts can be edited through the Delacon Portal.
2.Navigate to 'Reporting' -> 'Services':
3. Click on 'Email Configuration Services':
The Email Configuration Services Page will now load:
On this page, you can edit the subject line and content for the following email types:
- Answered Calls
- Missed Calls (voicemail left)
- Busy (voicemail left)
- Missed (no voicemail left)
- Busy (no voicemail left)
To configure any of the emails:
- Click on the email type you want to configure
- Make the relevant changes to the email and/or subject line. If adding/editing any of the Call Tracking fields, make sure to use the field names in the below table to pull in Delacon data.
Please note when using these field names, they need to be enclosed in brackets:
Example email:
Subject: [Subject]
Hi [name],
Just a confirmation message to let you know a potential customer just called your business.
The call came from ‘tel[phone] and was received at [time] on [date] and was [CallStatus].
The caller selected [dtmf] – [dtmf_log] from the IVR options.
The duration of the call was [second] seconds and the keywords were [keywords].
Regards,
Customer Service Team
| Field Name | Description |
| ANI | Caller’s phone number |
| DNIS | The number dialled |
| c_id | Company ID |
| pkey_in | Delacon’s Call ID that is displayed in our reporting |
| outboundANI | The number displayed on the receiver’s screen |
| pkey_out | Outbound call ID |
| hangupcause | The description of the hang-up |
| answeredtime | The duration in seconds answered |
| seconds | The duration in seconds answered |
| CallStatus | The status of call |
| transfer_to | The termination number |
| siteref_pkey | Displays call tracking URL |
| file_name | Call recording file name |
| Email address of the notification | |
| server | The server address of web portal to download call recording or voicemail |
| from | Who the email is sent from |
| subject | The email subject |
| name | The department name (business name) |
| date | The date of the call |
| time | The time of the call |
| p_id | IVR Option ID e.g Accounts or Sales |
| url | The call tracking URL |
| searchEngine | The call tracking Search Engine |
| searchType | The call tracking Search Type |
| keywords | The keywords that generated the call |
| referral | URL before landing page |
| browser | The browser used |
| clientIP | The IP address of the caller |
| userAgent | More detailed browser information |
| landingPage | The page the caller first landed on |
| extraTracking | Displays any extra tracking parameters that you have |
| siteref | More information on call tracking URL |
| dtmf | The IVR option the caller selects. |
| dtmf_log | The name of the IVR option the caller selects. |
| phone |
Formatted caller ID 1. hide the hidden number if the number starts with '0h / h / tel:0h / tel:h ' to unidentifiable2. remove the tel:0 prefix 3. replace the 'tel:0 prefix with 0 |
| caller | Alias of phone variable |
| userAgent | User agent of the web browser. Please see https://en.wikipedia.org/wiki/User_agent for more information |
| businessCategory | The business category |
| localPhone | The caller id with the local format. The rule can be defined by table 'phone_number_prefix' based on c_id level. |
| dialStatus | ANSWER: Call is answered. A successful dial. The caller reached the callee. BUSY: Busy signal. The dial command reached its number but the number is busy. NOANSWER: No answer. The dial command reached its number, the number rang for too long, then the dial timed out. CANCEL: Call is cancelled. The dial command reached its number but the caller hung up before the callee picked up |
3.Once you have finished your changes, click 'Save'.
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