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  1. Delacon
  2. Additional Features

Additional Features

Call Feedback

  • How do I manually start the Post Call Survey?
  • Call Feedback

Call Notification Email

  • Call Rating
  • Copying HTML Email templates
  • Call Notification E-mail: Customising the layout
  • How do I add IVR parameters to the call notification email?
  • How do I enable email notifications to be sent for missed calls only?
  • How do I edit the layout and content for the email alerts?
See all 10 articles

Call Recording

  • Setting Call Recording Security Key
  • Outbound Call Recording
  • Customizing the Call Recording Notification Message
  • Can I remove the Call Recording warning message that plays before the call connects?
  • Credit Card Number Redaction
  • My calls contain sensitive information, can I restrict who can listen to the call recording files?
See all 16 articles

On Hold Audio

  • How do I configure music on hold?
  • Custom On Hold Audio

Security Features

  • SHA-256 hashing
  • IP-restricted access to Master IDs (MIDs) when using an Agency ID (AID)
  • User Access Feature
  • Will the new GDPR laws affect Delacon's integrations?

SMS

  • SMS
  • Do you offer post-call SMS capability?

Voicemail

  • Voicemail is enabled on my Delacon service, but it does not seem to be working?
  • How do I upload/change my voice mail message?
  • Voicemail

Whisper

  • How I do upload/change the whisper message?
  • Whisper Message

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