There are 3 statuses for calls made to Delacon numbers;
Normal/Answered - The call has been connected to the customers termination point.
Missed - The termination point has been rung but not answered by the operator, and the call has been disconnected by the caller. This is dependant on the defined Transfer Time
Busy - The termination point is not available and came back with a busy signal
In the case of Normal/Answered calls, these are based on the connection to the termination point and not the conversation. If the termination point connects the call in any way without the operator answering the phone (IVR, hunt group, voicemail, etc) this will be an answered call from Delacon's perspective.
Call Status/Result
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