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  1. Delacon
  2. IVR and Call Management
  3. IVR - Interactive Voice Response

IVR - Interactive Voice Response

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Delacon-hosted IVR

  • Call Routing: Postcode IVR
  • How to setup, configure and modify Delacon's Interactive Voice Response (IVR) solution
  • How can I enable my IVR for business hours only?

3rd Party IVR tracking

  • What is DTMF?
  • What is IVR Listening?
  • IVR capture (DTMF intercept)
  • How can I get the IVR Tracking data? (is there any API built for IVR data transfer?)
  • What level of IVR tracking Delacon can provide?
  • How do I prevent multiple call records when I have a multi-level IVR?

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