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  1. Delacon
  2. Additional Features
  3. Call Recording

Call Recording

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  • Setting Call Recording Security Key
  • Outbound Call Recording
  • Customizing the Call Recording Notification Message
  • Can I remove the Call Recording warning message that plays before the call connects?
  • Credit Card Number Redaction
  • My calls contain sensitive information, can I restrict who can listen to the call recording files?
  • Call Recording
  • Does Delacon have a solution which can recognise whether a caller is a customer or member?
  • Can Delacon record conversations between the call centre and the caller?
  • Does the standard 'This call will be recorded' message need to be played before all calls?
  • How do I stop a call from being recorded?
  • Why is the length of the call recording different to the duration in the call report?
  • Can call recording files be downloaded as a batch?
  • Is there a size limit for call recording files?
  • How long are call recording files retained for?
  • What format do audio files need to be in?

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