Delacon
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Microsoft Bing Ads integration
pushing Delacon call data directly into Bing ads for calls that come through Micrsoft bing ads and attributing keyword data.
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Speech Analytics - Ability to be used for QA of call centres
Speech Analytics - Ability to be used for QA of call centres, such as detecting whether the rep said their name in the first 2 minutes, read out terms and conditions, and cross sold other business
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Speech Analytics
Speech Analytics - Ability to distinguish on-hold messages from Speaker 1 and 2
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Marketo Integration
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Speech Analytics
Speech Analytics - Integrate with rest of system for reporting in Delacon and push for reporting in Google/Doubleclick, including user interface for setting thresholds on (e.g. a call only rated by...
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Re-label Menu options in new portal
DS Integration should be called that rather than "DFA Token (Offline)" and AdWords report should be called "Call Extensions" report (or "Adwords Call Extensions" if excludes Bing, etc)
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Our reporting in Domo in our portal
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Programmatic Turn integration
Integration in three phases, similar to Doubleclick integration: 1 - push calls, 2 - push durations, caller intent, etc if Programmatic Turn accepts such, 3 - customer-specific CRM integration and ...
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Native Integration with Microsoft Dynamics
Integrate our services natively with Microsoft Dynamics CRM
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Bulk sms for remarketing
Remarketing for directories to target customers recurring services ie: car servicing