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Delacon Support

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Activity overview

Latest activity by Delacon Support
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    Delacon Support created an article,

    Partnerize Integration

    Delacon’s integration with Partnerize allows call data to be sent into the Partnerize console for easy access to all your partner marketing performance data in one platform. This will enable you to...

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    Delacon Support created an article,

    Call Rating

    When a call is made to a Delacon tracking number a notification email will be sent to your nominated email address. Included at the bottom of the email are links to provide a rating of the call fro...

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    Delacon Support created an article,

    User Agent

    In the context of call tracking, the captured User Agent allows Delacon to identify the type of internet browser the caller was using to browse a website before their call was made to the tracking ...

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    Delacon Support created an article,

    Call ID

    The Call ID (or pkey) is a unique value in the Delacon system that refers to a particular call and its associated information. This value is never repeated for so can be used to pinpoint the specif...

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    Delacon Support created an article,

    Billing API

    Delacon's Billing API allows customers to download a CSV file with a days call charge information, separately to the monthly billing statement. This API is accessible through any web browser or can...

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    Delacon Support created an article,

    How can I tell which tracking number the caller dialled?

    If you have multiple tracking numbers with Delacon you may be sending all your calls to the same termination number. By default, and where available, Delacon will pass through the original caller I...

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    Delacon Support created an article,

    Google Analytics Event Categories

    When using the Delacon Google Analytics integration, there are 3 default Event Categories that are available when reviewing the call data.   calltracking -This event category is used when Delacon h...

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    Delacon Support created an article,

    Can I add spacing to the termination number?

    When adding a termination number to the configuration of your Delacon services it should be entered as a number without spacing (eg 1300990999) rather than with any spacing or other formatting that...

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    Delacon Support created an article,

    Speech Analytics Profiles explained

    When you analyse your Speech Analytics data in the Delacon Portal, you will see that you are able to select a Speech Analytics Profile. Each analysis is performed under a Profile title which can b...

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    Delacon Support created an article,

    Customising the call recording notification message

    When using Delacon's Call Recording feature, an automated message will play to inform the caller that the call will be recorded so they have the opportunity to disconnect before entering a recorded...