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Delacon Support

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Activity overview

Latest activity by Delacon Support
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    Delacon Support created an article,

    SHA-256 hashing

    In order to preserve the privacy of customers and to avoid Personally Identifiable Information (PII) being sent into 3rd party platforms (such as Google Analytics), Delacon can create a one way SHA...

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    Delacon Support created an article,

    How do I set up a goal in GA4?

    If you have previously used Google Universal Analytics (GA3) or earlier, you may be familiar with the concept of a "Goal", where you are able to measure how often a website user completes a certain...

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    Delacon Support created an article,

    Integrating Rular Analytics with Delacon's Call Tracking Solution

    Introduction The Ruler Analytics and Delacon integration allows you to attribute your inbound call leads received via Delacon within your Ruler Analytics dashboard.   Connecting Delacon and Ruler A...

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    Delacon Support created an article,

    Tracking Number

    Introduction The Tracking Number is the telephone number that is provided to you by Delacon, which enables us to collect data on your telephone calls. It is an integral part of Delacon's solutions ...

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    Delacon Support created an article,

    Services Overview

    Introduction The Services Overview provides a list of all services and numbers assigned to your account as well as a high-level snapshot of their configuration.  Service ID Service Name Service C...

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    Delacon Support created an article,

    Campaign Manager (CM) / Search Ads 360 (SA360) - Conversion Criteria

    A conversion criteria can further specify which calls are pushed against each floodlight in CM/SA360. Possible criteria are for example IVR options or call duration. The table below outlines the pa...

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    Delacon Support created an article,

    SFTP Setup Guide

    Introduction SFTP stands for Secure File Transfer Protocol and is a tool to easily and securely transfer call data. This could be used to send a secure file to Delacon from your systems or vice ver...

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    Delacon Support created an article,

    Call Routing: Postcode IVR

    Introduction A Postcode IVR is a specific type of IVR (Interactive Voice Response) that routes calls based on a postcode selection made by the caller.  The caller will be presented with a prompt t...

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    Delacon Support created an article,

    Call Routing: Geo-Routing / State-based Routing

    Introduction Geo-routing allows for calls to be routed based on the geo-location of the caller. This will be based on the telephone exchanges the call is routed through for calls from landlines as...

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    Delacon Support created an article,

    Delacon SIP/VoIP Extension Setup Guide

    Introduction A VoIP phone is a device that uses the internet instead of physical telephone lines to provide telephone services. VoIP phone systems give you greater mobility, interoperability, and c...