Avatar

Delacon Support

  • Total activity 675
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 2
  • Subscriptions 344

Activity overview

Latest activity by Delacon Support
  • Avatar

    Delacon Support created a post,

    Speech Analytics - Ability to be used for QA of call centres

    Speech Analytics - Ability to be used for QA of call centres, such as detecting whether the rep said their name in the first 2 minutes, read out terms and conditions, and cross sold other business

  • Avatar

    Delacon Support created a post,

    Speech Analytics

    Speech Analytics - Ability to distinguish on-hold messages from Speaker 1 and 2

  • Avatar

    Delacon Support created a post,

    Marketo Integration

  • Avatar

    Delacon Support created a post,

    Speech Analytics

    Speech Analytics - Integrate with rest of system for reporting in Delacon and push for reporting in Google/Doubleclick, including user interface for setting thresholds on (e.g. a call only rated by...

  • Avatar

    Delacon Support created a post,

    Re-label Menu options in new portal

    DS Integration should be called that rather than "DFA Token (Offline)" and AdWords report should be called "Call Extensions" report (or "Adwords Call Extensions" if excludes Bing, etc)

  • Avatar

    Delacon Support created a post,

    Our reporting in Domo in our portal

  • Avatar

    Delacon Support created an article,

    Can Delacon supply mobile numbers with SMS capability?

    Delacon can supply Australian mobile numbers (+614xxxxxxxxx) for call tracking purposes. Any SMS messages sent to the number by your customers will be converted to email and sent to your nominated ...

  • Avatar

    Delacon Support created an article,

    Tracking Code

    To enable Delacon tracking on your website, the following tracking code should be added. This should be ideally put in the site header or loaded as quickly as possible <script src="//vxml4.plavxml....

  • Avatar

    Delacon Support created an article,

    Disapproved Number - Google/Call Extensions

    In order to verify the phone number used in your ads Google will crawl your website to confirm the phone number is matched. However, as the tracking phone number used in your ads may be different t...

  • Avatar

    Delacon Support created an article,

    Sentiment Analysis Report

      Introduction The Delacon Sentiment Analysis feature analyses your call for its positive and negative attributes and compare it with historical calls to define its state in terms of polarity in s...