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Delacon Support

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Activity overview

Latest activity by Delacon Support
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    Delacon Support created an article,

    Call Costs

    If you are an existing Delacon customer, you will be able to view your cost per call in 2 places; on your original application form (or subsequent verified rate amendment) or by viewing your Monthl...

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    Delacon Support created an article,

    Website Visitor Logs

    The Delacon Website Visitor Logs Report displays a record of all the visitors to your website, regardless of whether they made a call to a Delacon Tracking number.  You can access the report in the...

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    Delacon Support created an article,

    What are Google Forwarding Numbers?

    Google Forwarding Numbers (GFN) are numbers that are supplied by Google and used within Google Ads campaigns. Delacon's call extension integration can leverage GFN to increase the accuracy of call ...

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    Delacon Support created an article,

    Creating a Google Account

    If you wish to integrate Delacon services with Google products such as Analytics and Ads, you will first need to create a Google Account. The following Google article covers the setup process: http...

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    Delacon Support created an article,

    SMS

    SMS (Short Message Service) is a feature of mobile telephony that allows users to send and receive short (160 characters maximum) messages. Delacon currently offers the following SMS capable servic...

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    Delacon Support created an article,

    Adobe Advertising Cloud integration

    Delacon has built an integration for Adobe Advertising Cloud which provides Google Ads data for calls originated from Google Ads. The Delacon system pulls data from Google Ads on a daily basis for ...

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    Delacon Support created an article,

    CID Grouping

    Multiple CIDs that have the same termination number and business identifier can be grouped together. As each CID can be setup to track calls based on a specific criteria, you can make sure a larger...

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    Delacon Support created an article,

    Big Query Authorisation

    To allow you to benefit from the sophisticated reporting features available in Google Data Studio, Delacon can now upload customers’ pre-anonymised call tracking data into Delacon’s Google BigQuery...

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    Delacon Support created an article,

    How do I prevent multiple call records when I have a multi-level IVR?

    If you have a multi-level IVR setup that uses separate CIDs for each level of the IVR, you will find that calls to your number will generate multi call records. These records will each...

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    Delacon Support created an article,

    Login types

    There are various levels of access available to the Delacon portal to allow the appropriate flexibility for managing your Delacon products. You can assign additional logins to access your Delacon a...