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Delacon Support

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Latest activity by Delacon Support
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    Delacon Support created an article,

    What is a Superuser?

    A Superuser has full access to this account and may potentially have access to other Delacon accounts. A superuser can only be created by the Delacon team. A Superuser will see all their relevant a...

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    Delacon Support created an article,

    Client Reporting Integration

      Introduction Our system allows our clients to access call reports either through HTTP requests, or via FTP updates, as shown below:   Obtaining reports via HTTP request The reports option allow...

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    Delacon Support created an article,

    Changing the Time Zone in the Delacon Portal

      Introduction  You are now able to change the time-zone in the Delacon Portal to facilitate even more efficient operation in your geographical location. This new feature enables easier reporting ...

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    Delacon Support created an article,

    Activating Delacon Call Data Transfer in BigQuery

      Introduction Delacon has designed call data transfer to simplify your access to call log data and allow you to combine call data with other data sources in your own BigQuery instance. In order t...

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    Delacon Support created an article,

    Speech Analytics Categorizer Report

      Call Categorizer Report The Call Categorizer report provides a detailed breakdown of the identified categories for calls to your business. It also displays the trends of calls belonging to diffe...

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    Delacon Support created an article,

    Setting up Delacon AdWords Call Extensions

      Introduction Delacon’s AdWords Call Extensions enables you to place call tracking numbers into Google’s AdWords Call Extensions. This allows calls made directly from the ad without the caller cl...

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    Delacon Support created an article,

    Defining Source/Medium in Google Analytics

      Setting up the Source/ Medium values in the Delacon Portal Defining the source/medium field will enable more meaningful reporting in Google Analytics by capturing all offline calls. The fields t...

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    Delacon Support created an article,

    Setting Up Email Alerts

      How do I edit the layout and content for the email alerts? Call Notification Emails or Email Alerts can be sent out for a range of calls your business receives. There are two types of call notif...

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    Delacon Support created an article,

    MID

    In Delacon's call tracking solution, a MID is a Master ID. This is equivalent to an account number, and each MID will contain one or more CID's.

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    Delacon Support created an article,

    Google Ads (AdWords) Cost per Call

      Introduction If you are looking to calculate your cost per call from AdWords campaigns and ad groups, this guide will show how to set this up. Creating Custom Columns We need to create 3 custom...