Delacon Support

Merging Duplicate Leads in Salesforce for Accurate ROI

1. Quick Guides
2. Salesforce Leads Handling

  Situation: In Salesforce, there are often cases where in spite of working on the lead that was originally received from a certain source, there is a tendency for a user to (re)create an exact dup...

• Delacon Support
• Edited November 13, 2019 03:45
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Speech Analytics - Keyword Spotting

1. FAQ
2. Reporting

The Keyword Spotting and Analysis Module (SAM) analyses keywords and phrases in two ways: Automated Term Identification The SAM will scan transcripts for the frequently spoken keywords and phrase...

• Delacon Support
• Edited November 07, 2019 23:45
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Speech Analytics - Call Categoriser

1. FAQ
2. Reporting

The Speech Analytics Call Categoriser places calls into specific call categories to determine the types of calls your business is receiving. When call categories are provided to Delacon together wi...

• Delacon Support
• Edited November 07, 2019 23:41
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How to setup, configure and modify Delacon's Interactive Voice Response (IVR) solution

1. Quick Guides
2. Delacon's IVR

  Introduction Delacon’s fully hosted IVR solution that can be used within Delacon’s advanced call tracking solution and as a standalone product, gives you the ability to improve customer service ...

• Delacon Support
• Edited November 05, 2019 03:37
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My calls contain sensitive information, can I restrict who can listen to the call recording files?

1. FAQ
2. Call Recording

When using Delacon's call recording feature, links to the call recording are available (by default) in the Delacon portal and on the email notification that is sent following the call. If you are c...

• Delacon Support
• Created October 28, 2019 00:59
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How do you configure custom Floodligh U-Variables in the Google Marketing Platform?

1. FAQ
2. U-Variables

  Steps to create and map u variables: 1. Create an Additional Floodlight u variable and configures in Campaign Manager and SA360. Campaign Manager -> Trafficking ->Advertisers: Floodlight Config...

• Delacon Support
• Edited October 24, 2019 05:19
• 1 follower
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Delacon introduces the latest version of our Acquisio Integration

1. Integrations
2. Acquisio

  Acquisio Integration Delacon is excited to introduce the latest version of our Acquisio integration, that now makes optimizing and supercharging your PPC campaigns easier than ever. Delacon’s or...

• Delacon Support
• Edited October 23, 2019 02:27
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Voicemail is enabled on my Delacon service, but it does not seem to be working?

1. FAQ
2. Troubleshooting

Delacon's voicemail system can be used to record a message from your customer if they cannot speak to you directly, and is activated under the following circumstances:   - The termination point Del...

• Delacon Support
• Created October 15, 2019 22:55
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I have uploaded a custom audio file in the portal, why is it not playing?

1. FAQ
2. Configuration

If you wish to customise the audio file heard for one of Delacon's features, such as the whisper message or IVR menu, the file needs to adhere to the following file format and specifications:   Fil...

• Delacon Support
• Edited October 15, 2019 22:36
• 1 follower
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White Label User Guide

1. Delacon Portal
2. White Label

  Introduction Delacon’s White Label Solution allows you to tailor our partner portal to suit your own brand, including coloring and logo. This is a great way to maintain brand consistency when se...

• Delacon Support
• Edited October 15, 2019 03:01
• 1 follower
• 0 comments
• 0 votes