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Delacon Support

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Latest activity by Delacon Support
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    Delacon Support created an article,

    Merging Duplicate Leads in Salesforce for Accurate ROI

      Situation: In Salesforce, there are often cases where in spite of working on the lead that was originally received from a certain source, there is a tendency for a user to (re)create an exact dup...

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    Delacon Support created an article,

    Speech Analytics - Keyword Spotting

    The Keyword Spotting and Analysis Module (SAM) analyses keywords and phrases in two ways: Automated Term Identification The SAM will scan transcripts for the frequently spoken keywords and phrase...

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    Delacon Support created an article,

    Speech Analytics - Call Categoriser

    The Speech Analytics Call Categoriser places calls into specific call categories to determine the types of calls your business is receiving. When call categories are provided to Delacon together wi...

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    Delacon Support created an article,

    How to setup, configure and modify Delacon's Interactive Voice Response (IVR) solution

      Introduction Delacon’s fully hosted IVR solution that can be used within Delacon’s advanced call tracking solution and as a standalone product, gives you the ability to improve customer service ...

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    Delacon Support created an article,

    My calls contain sensitive information, can I restrict who can listen to the call recording files?

    When using Delacon's call recording feature, links to the call recording are available (by default) in the Delacon portal and on the email notification that is sent following the call. If you are c...

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    Delacon Support created an article,

    How do you configure custom Floodligh U-Variables in the Google Marketing Platform?

      Steps to create and map u variables: 1. Create an Additional Floodlight u variable and configures in Campaign Manager and SA360. Campaign Manager -> Trafficking ->Advertisers: Floodlight Config...

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    Delacon Support created an article,

    Delacon introduces the latest version of our Acquisio Integration

      Acquisio Integration Delacon is excited to introduce the latest version of our Acquisio integration, that now makes optimizing and supercharging your PPC campaigns easier than ever. Delacon’s or...

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    Delacon Support created an article,

    Voicemail is enabled on my Delacon service, but it does not seem to be working?

    Delacon's voicemail system can be used to record a message from your customer if they cannot speak to you directly, and is activated under the following circumstances:   - The termination point Del...

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    Delacon Support created an article,

    I have uploaded a custom audio file in the portal, why is it not playing?

    If you wish to customise the audio file heard for one of Delacon's features, such as the whisper message or IVR menu, the file needs to adhere to the following file format and specifications:   Fil...

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    Delacon Support created an article,

    White Label User Guide

      Introduction Delacon’s White Label Solution allows you to tailor our partner portal to suit your own brand, including coloring and logo. This is a great way to maintain brand consistency when se...