Avatar

Delacon Support

  • Total activity 725
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 2
  • Subscriptions 371

Activity overview

Latest activity by Delacon Support
  • Avatar

    Delacon Support created an article,

    What is an AID?

    An AID, or Agency ID, is an account permission level that allows access to multiple MIDs. This account level is better known as a Super User, and more information can be found here.

  • Avatar

    Delacon Support created an article,

    Can I transfer my existing numbers to a new MID?

    Yes, it is possible to transfer existing numbers to another MID. This could be a transfer of numbers to an additional MID of your own or a transfer of the numbers to another Delacon customer (both ...

  • Avatar

    Delacon Support created an article,

    Can I forward calls to international numbers?

    Calls made to Delacon numbers can be forwarded/terminated to numbers outside the country of origin, where it is permitted by local regulations.   To confirm availability and per minute pricing for ...

  • Avatar

    Delacon Support created an article,

    Using Advanced Filters in Delacon’s Call Log Report

    Delacon’s Call Log Report allows a range of filtering options in its Advanced Filter section. You can filter your data by keyword, city, call date, and others. You can also add more than one filter...

  • Avatar

    Delacon Support created an article,

    Connecting your Delacon data to Tableau using Google BigQuery

    Tableau allows you to combine data from multiple sources and display it on visual dashboards. Your Delacon call data can be pushed to Tableau, via Google BigQuery. Before connecting to Tableau, you...

  • Avatar

    Delacon Support created an article,

    Credit Card Number Redaction

    When Call Recording is enabled, the call audio is made available shortly after a call has ended. Simultaneously, the Call Transcription can also be accessed. To maintain data security, Delacon's cr...

  • Avatar

    Delacon Support created an article,

    How do I replace multiple different numbers on my site with the same tracking number?

    In order to replace the existing number on your site, Delacon's tracking code will look for the Business Phone Number to replace with the allocated tracking number. If you have multiple numbers you...

  • Avatar

    Delacon Support created an article,

    Why do I see vxml4.plavxml.com loading on my website?

    vxml4.plavxml.com is the URL loaded for Delacon's tracking code, which updates your site with the provided tracking number. More information on the tracking code can be found here.

  • Avatar

    Delacon Support created an article,

    What is a custom dimension in Google Analytics?

    Custom dimensions in Google Analytics allows non standard data to be added into the Google Analytics reporting alongside the standard GA dataset captured. This is of benefit when using Delacon call...

  • Avatar

    Delacon Support created an article,

    Why do callers using Samsung phones see a different business name when they call my Delacon number?

    By default modern Samsung (Android) phones come preinstalled with Samsung's Smart Call application (https://www.samsung.com/au/apps/smart-call/) that will identify the incoming or outgoing number b...