February 2020

Delacon Reporting API

Additional enhancements have been made to the Delacon reporting API. There is now greater access to information about captured Google Ads details such as:

• Keyword-ID
• Ad-ID
• Adgroup-ID
• Campaign-ID
• Account-ID
• Account name

This feature is beneficial to any customer using the reporting API, who would like additional information about the Google Ads visit.

New Interpretation for UTM Medium

When a user lands on a website with query string parameters- if the Delacon system see a utm medium parameter defined, we will automatically define the source. The “type” column in your call log will show the value defined as utm_medium=.
This feature is useful in that the Delacon tracking code will define the source by tagging it explicitly and will be of benefit to customers who want more granularity on reporting based on standardised utm parameters.

Adobe EVar Enhancement

Enhancements to available EVars for Adobe Analytics, provides users with more thorough datasets and insights.

Update to Change Password Feature in the New Portal

Changing password to master ID (MID) can now be done in the new portal, rather than having to navigate to the old portal to make the change. This new feature was introduced for flexibility and ease of use. Passwords created must meet sufficient complexity criteria.

Upgrade to Cut-Key Selection
The cut key to drop the call or transfer to a survey could previously only be performed from (numerical values) 0-9. Our latest upgrade has enabled the star and hash keys to also be selected as cut-keys as long as call recording pause has not been selected. This function provides greater options for cut-keys to be used for clients who prefer numerical keys for internal transfers only.

Outbound Call Recording IVR 

Enhancements to outbound call recording have been implemented to store files in Google Cloud Storage. Previously, files were stored locally on Delacon’s infrastructure and then transferred on schedule. Files for outbound call recordings are now immediately available to be listened to. This feature is automatically available for all clients using outbound call recording.