IVR and Call Management

Porting Numbers

• Number Portability (porting)
• How do I port Singapore Numbers?
• How long would it take to port my existing toll free or landline numbers?

Call Routing

• Call Block Service
• Call Routing: Geo-Routing / State-based Routing
• Call Routing: Ring Group
• Call Routing: Round Robin
• Call Routing: Time of Day Routing
• Can I forward calls to international numbers?

See all 14 articles

IVR - Interactive Voice Response

• How can I get the IVR Tracking data? (is there any API built for IVR data transfer?)
• What level of IVR tracking Delacon can provide?
• How do I prevent multiple call records when I have a multi-level IVR?

VoIP

• What is VoIP?
• Delacon SIP/VoIP Extension Setup Guide
• Why do I need to dial the area code of local numbers when using VOIP?
• I am currently using an alternate internet connection, why is my VoIP service not working?