Quick Guides

Security Features

• IP-restricted access to Master IDs (MIDs) when using an Agency ID (AID)
• User Access Feature
• New User Management/User Configuration Guide

Cost Per Lead (CPL)

• Delacon Call Tracking to calculate Cost per Acquisition (CPA).
• CRM Sales Data Matching and Upload Tool
• Delacon Call Tracking to calculate Paid Search Cost Per Lead (CPL)
• Google Ads Cost per Lead for Delacon Calls and Web Enquiries combined

Cost Per Acquisition (CPA)

• Delacon Call Tracking to calculate Paid Search Cost Per Lead (CPL)
• CRM Sales Data Matching and Upload Tool
• Delacon Call Tracking to calculate Cost per Acquisition (CPA).

Re-billing for Agencies and Directories

• Consolidated Billing Guide
• Rebilling for Agency and Directory Clients

Salesforce Leads Handling

• Merging Duplicate Leads in Salesforce for Accurate ROI
• Merging Duplicate Leads in Salesforce for Accurate ROI - 2

Delacon's IVR

• How to setup, configure and modify Delacon's Interactive Voice Response (IVR) solution

SA360

• SA360 - U Variables configuration

DCM

• DCM - U Variables configuration

Setting Up Email Alerts

• Setting Up Email Alerts
• HTML Email Template Configuration

Call Tracking

• Ring Group
• Virtual Pageviews in Google Analytics
• Using Delacon Call Tracking to set up an alert via Google Analytics
• Self-Onboarding Guide - How to get started with Call Tracking
• Delacon Call Tracking Best Practice
• How to integrate Call Tracking

Delacon Live Push API

• Delacon Live Call Data Push API (WebHook)
• Capturing additional information using the Call Tracking Live Call Data Push API (WebHook)

Call Blocking Service

• Call Block Service

Speech Analytics

• Speech Analytics Configuration Setup Guide
• Call Visualization and Transcription
• Speech Analytics Keyword Spotting and Analysis Report
• Speech Analytics Categorizer Report
• Sentiment Analysis Report
• Speech Analytics Reporting Integration Transcript

See all 7 articles

Self Ordering Numbers

• Ordering numbers through the Delacon Portal
• Ordering Numbers through the classic Delacon Portal

Image Swap Feature User Guide

• Image Swap Feature User Guide

New Delacon Features

• Login Activity
• E-mail White Label User Guide
• Portal White Label User Guide
• Consolidated Billing Guide
• Changing the Time Zone in the Delacon Portal

Call Extensions

• Have you completed the Google Ads (AdWords) Integration?
• Setting up Google’s call details forwarding
• How to add existing call extension numbers into Google Ads (AdWords)
• How do I see call extension call conversion in Google Ads (AdWords)?
• Why do call extension tracking numbers need to come from a separate pool of numbers to the website?
• How to calculate the amount of call tracking extension numbers you require

See all 8 articles