Delacon Portal
User Management/Logins
- New User Management/User Configuration Guide
- Login types
- How can I reset my password?
- How can I change my password expiry settings?
- Login Activity
- What is a Superuser?
Reporting Menu
- How can I view call data from cancelled services?
- Can I export call data directly to a third party platform?
- Geo-location Information
- User Agent
- How can I tell which tracking number the caller dialled?
- Why do I see discrepancies in call volume across different reporting platforms?
Services Menu
- Services Overview
- Can I add spacing to the termination number?
- How can I export an overview of all my Delacon tracking numbers?
- How can I update the details of my business if they have changed?
- I have uploaded a custom audio file in the portal, why is it not playing?
- What is the purpose of the Termination number field in the tracking number configuration?
Configuration Menu
- Integration Overview
- Can I transfer my existing numbers to a new MID?
- I am receiving SSL errors when using Delacon's https API. What is the cause?
- How do I block specific numbers from calling my business?
- Can I reuse call tracking numbers for a new client?
- Can I use my main current online number as one of my dynamic call tracking numbers?
Billing Menu
- Flagfall
- Minimum Monthly Spend (MMS)
- Billing API
- Payment options for Prepaid customers
- Does Delacon offer reseller rates?
- Consolidated Billing Guide
Delacon Portal Settings
White Label
- Data Availability by type of channel tracking
- Portal White Label User Guide
- White Label Forgot Password Link
- E-mail White Label User Guide
- Portal White Label User Guide
- Rebilling for Agency and Directory Clients