FAQ
U-Variables
Campaign Manager
Delacon Portal
Features
- Call Feedback
- Call Recording
- Set Volume (Outgoing)
- Set Volume (Incoming)
- Cut Key
- Delacon Data Integration
Speech Analytics and Call Transcription
Call Recording
- My calls contain sensitive information, can I restrict who can listen to the call recording files?
- Does Delacon have a solution which can recognise whether a caller is a customer or member?
- Can Delacon record conversations between the call centre and the caller?
- Does the standard 'This call will be recorded' message need to be played before all calls?
- How do I stop a call from being recorded?
- Why is the length of the call recording different to the duration in the call report?
Other
- What is an internal referral
- Apple ITP 2.1: What does this update mean and how will it affect my online tracking?
- Do you offer post-call SMS capability?
- What are the payment / subscription terms? Is it based on per month? per customer account in adwords?
- Will the new GDPR laws affect Delacon's integrations?
- How do I port Singapore Numbers?
Troubleshooting
- Voicemail is enabled on my Delacon service, but it does not seem to be working?
- Why does the number appear to flicker after implementing call tracking?
- How is the Event data pushed into GA?
- What should I do if I have updated my termination number, but calls are still going to the old number?
- Why can’t I see any tracking data in my call reports? I only see the users that called my tracking number.
- Why do some columns in my Call Tracking reports feature no keyword data?
VoIP
Configuration
- UTM parameters to enhance call tracking
- Reload Code for Single Page Applications
- Custom code for A/B split testing
- I have uploaded a custom audio file in the portal, why is it not playing?
- Does Delacon call tracking work on Wix websites?
- Can the tracking code be loaded through Google Tag Manager?
Reporting
- Speech Analytics - Keyword Spotting
- Speech Analytics - Call Categoriser
- Adwords Report
- Call Log
- Caller Intent
- Call Timing
Call Tracking
- Can Delacon's tracking be used on Accelerated Mobile Pages (AMP)?
- Can I use a single CID for tracking 2 separate brands?
- Where do I log into the call tracking portal?
- What is a MID?
- What is a CID?
- Is Delacon's call tracking affected by parallel tracking?