FAQ
U-Variables
Delacon Portal
- Call Duration
- Copying HTML Email templates
- How can I reset my password?
- How can I view call data from cancelled services?
- Integration Overview
- What is a Superuser?
CRM
IVR
Call Extensions
Features
- Call Routing: Postcode IVR
- Show Call ID
- Call Routing: Round Robin
- SMS
- Credit Card Number Redaction
- Call Status/Result
Speech Analytics and Call Transcription
Call Recording
- Customizing the Call Recording Notification Message
- Can I remove the Call Recording warning message that plays before the call connects?
- My calls contain sensitive information, can I restrict who can listen to the call recording files?
- Does Delacon have a solution which can recognise whether a caller is a customer or member?
- Can Delacon record conversations between the call centre and the caller?
- Does the standard 'This call will be recorded' message need to be played before all calls?
Other
- Flagfall
- Case Study - Suncorp
- Minimum Monthly Spend (MMS)
- Does Delacon have a blog?
- Where can I find Delacon's terms and conditions?
- Where can I find case studies for Delacon's call tracking?
Troubleshooting
- Delacon Portal unavailable
- Why can't I see keyword data?
- Why am I hearing a message that my message bank/voicemail is full?
- Why do I see vxml4.plavxml.com loading on my website?
- Why do callers using Samsung phones see a different business name when they call my Delacon number?
- Disapproved Number - Google/Call Extensions
VoIP
Configuration
- Call Routing: Geo-Routing / State-based Routing
- Number Portability (porting)
- Can I add spacing to the termination number?
- Can I ring multiple termination numbers at the same time when calls are received on my Delacon services?
- What is an AID?
- Can I transfer my existing numbers to a new MID?
Reporting
- Can I export call data directly to a third party platform?
- Geo-location Information
- Website Visitor Logs
- Billing API
- How can I tell which tracking number the caller dialled?
- Why do I see discrepancies in call volume across different reporting platforms?
Call Tracking
- Can Delacon's tracking be used on Accelerated Mobile Pages (AMP)?
- Enhanced click event
- Location displayed on callers phone
- Call Tracking Explained
- Genesys
- Can a word number on my site be replaced with a tracking number?