FAQ

U-Variables

• How do you configure custom Floodligh U-Variables in the Google Marketing Platform?

Delacon Portal

• Call Duration
• Copying HTML Email templates
• How can I reset my password?
• How can I view call data from cancelled services?
• Integration Overview
• What is a Superuser?

See all 7 articles

CRM

• Is CRM integration complicated and involve lots of private data?

IVR

• What is IVR Listening?
• How can I enable my IVR for business hours only?
• How do I prevent multiple call records when I have a multi-level IVR?

Call Extensions

• What are Google Forwarding Numbers and how to they work with Delacon Call Extension numbers?
• Why are call extension calls not attributed to ad campaigns in Google Analytics?

Features

• Call Routing: Postcode IVR
• Show Call ID
• Call Routing: Round Robin
• SMS
• Credit Card Number Redaction
• Call Status/Result

See all 27 articles

Speech Analytics and Call Transcription

• Call Tagging
• What is the call category report?
• Do you have a Speech Analytics API available?
• Where can I find call transcripts in the Delacon Portal?

Call Recording

• Customizing the Call Recording Notification Message
• Can I remove the Call Recording warning message that plays before the call connects?
• My calls contain sensitive information, can I restrict who can listen to the call recording files?
• Does Delacon have a solution which can recognise whether a caller is a customer or member?
• Can Delacon record conversations between the call centre and the caller?
• Does the standard 'This call will be recorded' message need to be played before all calls?

See all 11 articles

Other

• Flagfall
• Case Study - Suncorp
• Minimum Monthly Spend (MMS)
• Does Delacon have a blog?
• Where can I find Delacon's terms and conditions?
• Where can I find case studies for Delacon's call tracking?

See all 22 articles

Troubleshooting

• Delacon Portal unavailable
• Why can't I see keyword data?
• Why am I hearing a message that my message bank/voicemail is full?
• Why do I see vxml4.plavxml.com loading on my website?
• Why do callers using Samsung phones see a different business name when they call my Delacon number?
• Disapproved Number - Google/Call Extensions

See all 11 articles

VoIP

• Why do I need to dial the area code of local numbers when using VOIP?
• I am currently using an alternate internet connection, why is my VoIP service not working?

Configuration

• Call Routing: Geo-Routing / State-based Routing
• Number Portability (porting)
• Can I add spacing to the termination number?
• Can I ring multiple termination numbers at the same time when calls are received on my Delacon services?
• What is an AID?
• Can I transfer my existing numbers to a new MID?

See all 59 articles

Reporting

• Can I export call data directly to a third party platform?
• Geo-location Information
• Website Visitor Logs
• Billing API
• How can I tell which tracking number the caller dialled?
• Why do I see discrepancies in call volume across different reporting platforms?

See all 40 articles

Call Tracking

• Can Delacon's tracking be used on Accelerated Mobile Pages (AMP)?
• Enhanced click event
• Location displayed on callers phone
• Call Tracking Explained
• Genesys
• Can a word number on my site be replaced with a tracking number?

See all 47 articles