FAQ
Features
- Call Recording
- Set Volume (Outgoing)
- Set Volume (Incoming)
- Cut Key
- Delacon Data Integration
- DTMF Intercept
Speech Analytics and Call Transcription
Call Recording
- Does Delacon have a solution which can recognise whether a caller is a customer or member?
- Can Delacon record conversations between the call centre and the caller?
- Does the standard 'This call will be recorded' message need to be played before all calls?
- How do I stop a call from being recorded?
- Why is the length of the call recording different to the duration in the call report?
- Can call recording files be downloaded as a batch?
Other
- Apple ITP 2.1: What does this update mean and how will it affect my online tracking?
- Do you offer post-call SMS capability?
- What are the payment / subscription terms? Is it based on per month? per customer account in adwords?
- Will the new GDPR laws affect Delacon's integrations?
- How do I port Singapore Numbers?
- How to automatically top up your account through PayPal
Troubleshooting
- Why does the number appear to flicker after implementing call tracking?
- How is the Event data pushed into GA?
- What should I do if I have updated my termination number, but calls are still going to the old number?
- Why can’t I see any tracking data in my call reports? I only see the users that called my tracking number.
- Why do some columns in my Call Tracking reports feature no keyword data?
VoIP
Configuration
- Does Delacon call tracking work on Wix websites?
- Can the tracking code be loaded through Google Tag Manager?
- I am receiving SSL errors when using Delacon's https API. What is the cause?
- How can I cancel numbers from my account or cancel my Delacon service?
- How do I add additional users to my Delacon account?
- How do I track calls made from Facebook ads?
Reporting
- Can I see statistics like keywords that triggered the call, duration, location etc? What other statistics are available on your dashboard?
- Automated Reports
- I am running Dynamic Search Ads in AdWords, why do I not see any keywords in the call reports?
- Where is keyword and campaign reporting available for Call Extensions?
- Can we see goal conversions for AdWords Call Extensions in Google Analytics
- How do I download a CSV file with my call records
Call Tracking
- Can Delacon's tracking be used on Accelerated Mobile Pages (AMP)?
- Where do I log into the call tracking portal?
- What is a MID?
- What is a CID?
- Is Delacon's call tracking affected by parallel tracking?
- Is Delacon's call tracking affected by ITP (Intelligence Tracking Protection