FAQ
U-Variables
Campaign Manager
Delacon Portal
IVR
Features
- Credit Card Number Redaction
- Call Status/Result
- Call Feedback
- Call Recording
- Set Volume (Outgoing)
- Set Volume (Incoming)
Speech Analytics and Call Transcription
Call Recording
- My calls contain sensitive information, can I restrict who can listen to the call recording files?
- Does Delacon have a solution which can recognise whether a caller is a customer or member?
- Can Delacon record conversations between the call centre and the caller?
- Does the standard 'This call will be recorded' message need to be played before all calls?
- How do I stop a call from being recorded?
- Why is the length of the call recording different to the duration in the call report?
Other
- How can I change my password expiry settings?
- Can I receive multiple concurrent calls on my tracking numbers?
- Does Delacon offer reseller rates?
- How can I export an overview of all my Delacon tracking numbers?
- Can I forward calls to international numbers?
- What is DTMF?
Troubleshooting
- Why am I hearing a message that my message bank/voicemail is full?
- Why do I see vxml4.plavxml.com loading on my website?
- Why do callers using Samsung phones see a different business name when they call my Delacon number?
- Disapproved Number - Google/Call Extensions
- Voicemail is enabled on my Delacon service, but it does not seem to be working?
- Why does the number appear to flicker after implementing call tracking?
VoIP
Configuration
- Can I ring multiple termination numbers at the same time when calls are received on my Delacon services?
- What is an AID?
- Can I transfer my existing numbers to a new MID?
- How do I replace multiple different numbers on my site with the same tracking number?
- How can I update the details of my business if they have changed?
- UTM parameters to enhance call tracking
Reporting
- Using Advanced Filters in Delacon’s Call Log Report
- Overview of possible values for the Search Engine and Type columns in the call log
- Speech Analytics - Keyword Spotting
- Speech Analytics - Call Categoriser
- Adwords Report
- Call Log
Call Tracking
- Can Delacon's tracking be used on Accelerated Mobile Pages (AMP)?
- Can Delacon integrate with Microsoft/Bing ads?
- Why do I see 02 7966 1700 as the caller ID?
- Can I track calls from Google My Business (GMB)?
- Can Delacon supply mobile numbers with SMS capability?
- Can a particular Australian 1300/1800/13 number be obtained and added to my account?