FAQ

U-Variables

• How do you configure custom Floodligh U-Variables in the Google Marketing Platform?

Campaign Manager

• Campaign Report

Delacon Portal

• Call Duration
• Copying HTML Email templates
• What is a Superuser?

IVR

• How can I enable my IVR for business hours only?
• What is IVR Listening?

Features

• Credit Card Number Redaction
• Call Status/Result
• Call Feedback
• Call Recording
• Set Volume (Outgoing)
• Set Volume (Incoming)

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Speech Analytics and Call Transcription

• What is the call category report?
• Do you have a Speech Analytics API available?
• Where can I find call transcripts in the Delacon Portal?

Call Recording

• Customising the call recording notification message
• Can I remove the Call Recording warning message that plays before the call connects?
• My calls contain sensitive information, can I restrict who can listen to the call recording files?
• Does Delacon have a solution which can recognise whether a caller is a customer or member?
• Can Delacon record conversations between the call centre and the caller?
• Does the standard 'This call will be recorded' message need to be played before all calls?

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Other

• What is Caller ID?
• How can I change my password expiry settings?
• Can I receive multiple concurrent calls on my tracking numbers?
• Does Delacon offer reseller rates?
• How can I export an overview of all my Delacon tracking numbers?
• Can I forward calls to international numbers?

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Troubleshooting

• Why am I hearing a message that my message bank/voicemail is full?
• Why do I see vxml4.plavxml.com loading on my website?
• Why do callers using Samsung phones see a different business name when they call my Delacon number?
• Disapproved Number - Google/Call Extensions
• Voicemail is enabled on my Delacon service, but it does not seem to be working?
• Why does the number appear to flicker after implementing call tracking?

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VoIP

• Why do I need to dial the area code of local numbers when using VOIP?
• I am currently using an alternate internet connection, why is my VoIP service not working?

Configuration

• Can I add spacing to the termination number?
• Can I ring multiple termination numbers at the same time when calls are received on my Delacon services?
• What is an AID?
• Can I transfer my existing numbers to a new MID?
• How do I replace multiple different numbers on my site with the same tracking number?
• How can I update the details of my business if they have changed?

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Reporting

• Using Advanced Filters in Delacon’s Call Log Report
• Overview of possible values for the Search Engine and Type columns in the call log
• Speech Analytics - Keyword Spotting
• Speech Analytics - Call Categoriser
• Adwords Report
• Call Log

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Call Tracking

• Can Delacon's tracking be used on Accelerated Mobile Pages (AMP)?
• Can Delacon integrate with Microsoft/Bing ads?
• Why do I see 02 7966 1700 as the caller ID?
• Can I track calls from Google My Business (GMB)?
• Can Delacon supply mobile numbers with SMS capability?
• What are rolling (dynamic) numbers?

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