FAQ

U-Variables

• How do you configure custom Floodligh U-Variables in the Google Marketing Platform?

Campaign Manager

• Campaign Report

Delacon Portal

• Copying HTML Email templates
• What is a Superuser?

Features

• Call Status/Result
• Call Feedback
• Call Recording
• Set Volume (Outgoing)
• Set Volume (Incoming)
• Cut Key

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Speech Analytics and Call Transcription

• What is the call category report?
• Do you have a Speech Analytics API available?
• Where can I find call transcripts in the Delacon Portal?

Call Recording

• My calls contain sensitive information, can I restrict who can listen to the call recording files?
• Does Delacon have a solution which can recognise whether a caller is a customer or member?
• Can Delacon record conversations between the call centre and the caller?
• Does the standard 'This call will be recorded' message need to be played before all calls?
• How do I stop a call from being recorded?
• Why is the length of the call recording different to the duration in the call report?

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Other

• My prepaid account is out of credit, what will happen when my Delacon numbers are called?
• What is an internal referral
• Apple ITP 2.1: What does this update mean and how will it affect my online tracking?
• Do you offer post-call SMS capability?
• What are the payment / subscription terms? Is it based on per month? per customer account in adwords?
• Will the new GDPR laws affect Delacon's integrations?

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Troubleshooting

• Disapproved Number - Google/Call Extensions
• Voicemail is enabled on my Delacon service, but it does not seem to be working?
• Why does the number appear to flicker after implementing call tracking?
• How is the Event data pushed into GA?
• What should I do if I have updated my termination number, but calls are still going to the old number?
• Why can’t I see any tracking data in my call reports? I only see the users that called my tracking number.

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VoIP

• Why do I need to dial the area code of local numbers when using VOIP?
• I am currently using an alternate internet connection, why is my VoIP service not working?

Configuration

• How can I update the details of my business if they have changed?
• UTM parameters to enhance call tracking
• Reload Code for Single Page Applications
• Custom code for A/B split testing
• I have uploaded a custom audio file in the portal, why is it not playing?
• Does Delacon call tracking work on Wix websites?

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Reporting

• Speech Analytics - Keyword Spotting
• Speech Analytics - Call Categoriser
• Adwords Report
• Call Log
• Caller Intent
• Call Timing

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Call Tracking

• Can Delacon's tracking be used on Accelerated Mobile Pages (AMP)?
• Can Delacon supply mobile numbers with SMS capability?
• Can a particular Australian 1300/1800/13 number be obtained and added to my account?
• Can I use a single CID for tracking 2 separate brands?
• Where do I log into the call tracking portal?
• What is a MID?

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