When using Delacon's Call Recording feature, an automated message will play to inform the caller that the call will be recorded so they have the opportunity to disconnect before entering a recorded conversation.
The default message will say:
Thank you for calling. Please note that your call will be recorded for quality and assurance purposes.
If you wish to customize this message, for example to include your business name, this can be achieved by recording your own message and uploading it within the Delacon portal. Please ensure that the recorded audio file adheres to the format requirements noted here. It is also a requirement that the message states the call is being recorded, in line with the default message above.
You can add a customised call recording alert on Service ID level or Account level.
Updating the Call Recording Notification on Service ID level
1. Log in to the Delacon Portal
2. Click on Services, then List Services, then click Edit for the service you wish to update
3. Click on Configure Audio Messages
4. Select the audio file from the location on your local computer, then select Upload Audio. The new message will take effect immediately. You will also be able to play back the new message.
Updating the Call Recording Notification on MID (account) level
In order to upload the call recording alert on account level for all services, please follow these steps:
1. Log in to the Delacon Portal
2. On the bottom left of the page, select the 'Settings' menu.
3. From the list of options, choose 'Upload Audio Messages'.
4. Choose the audio file containing your message and click on 'Upload Audio'. Again, ensure that the recorded audio file adheres to the format requirements noted here.
5. Once the message is successfully uploaded, you will get the success message on screen and the audio file will be listed below.
Please note that any Service ID level customisation will overwrite an account level customisation. This means if you have previously uploaded a customised audio file for call recording on Service ID level, but later decide to upload a file on account level, you will need to let our Support Team know to remove the Service level custom file first.
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