When using Delacon's Call Recording feature, an automated message will play to inform the caller that the call will be recorded so they have the opportunity to disconnect before entering a recorded conversation. The default message that plays says:
Thank you for calling. Please note that your call will be recorded for quality and assurance purposes.
If you wish to customise this message, for example to include your business name, this can be achieved by recording your own message and uploading it within the Delacon portal. Please ensure that the recorded audio file adheres to the format requirements noted here. It is also a requirement that the message states the call is being recorded, in line with the default message above. To add the new message:
1. Log in to Delacon's Classic Portal.
2. Click on Settings, then Change Call Recording Message
3. Choose whether the new message applies to Master (the whole account) or for a single dealer, choose the file you wish to upload from your local PC, confirm that all conditions are accepted and then upload the custom file.
The customised message will be immediately enabled.