A conversion criteria can further specify which calls are pushed against each floodlight in CM/SA360. Possible criteria are for example IVR options or call duration.
The table below outlines the parameters that need to be added to the integration mappings in the Delacon portal for each conversion criteria.
Contact the Delacon Support team at support@delaconcorp.com for assistance in setting these up.
Conversion Criteria | Parameter |
IVR selection by IVR option (digit) | PLA_dtmf.indexOf ("1")==0 |
IVR selection by IVR description | PLA_dtmfDescription.indexOf ("Sales") >=0 |
IVR selection | PLA_dtmfDescription=="Sales" |
IVR selection | PLA_dtmfDescription.match(/sales_new customer/) |
Call Duration greater than | PLA_duration > 30 |
PLA_crmVariable_X.indexOf | PLA_crmVariable_1.indexOf("motor") == 0 |
PLA_convValue | PLA_convValue > 0 |
While above parameters are inclusive, it is also possible to define the criteria with exclusions.
For example, if a floodlight is to receive conversions from calls where IVR option is anything but Option 1 and 2, this can be set up as: "PLA_dtmf.indexOf ("1") != 0 && PLA_dtmf.indexOf ("2") != 0"
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