If you have numbers with another telephony provider, you may be able to transfer them to Delacon. This depends on the number type, the country you are in, and other factors such as your contract term with your previous provider or additional features that are connected to the number such as fax or internet.
Before starting the porting process, review below points:
- Ensure the numbers you wish to port are not subject to a contract term with your current provider. Porting a number to Delacon may not release you from contractual terms
- Check with your current provider regarding an fees applicable to porting numbers away from them.
- Check whether they are any associated services attached to the number you wish to port, eg fax, internet, geo-routing, hunt groups, etc. Some services may not be available once the number has been ported to Delacon. Check with the Delacon Team on what services we can support.
- While unlikely, there may be a downtime on the numbers during the porting process.
- Delacon may charge a porting out fee for porting the number away from Delacon again.
- Contact the Delacon Team with your request to port number(s) to Delacon
- Complete the Porting Authority Form provided by the Delacon Team
- Supply any supporting documents, eg. current provider invoices or proof of ownership
- The Delacon Team will then initiate the porting request.
Below are approximate timeframes for number porting by country and number type:
|Australia||1300/1800/13||5-7 business days|
|New Zealand||all||5-7 business days|
|Singapore||local||5-7 business days|
|US||all||5-10 business days|
For porting timeframes for all other countries, please enquire with your Account Manager or the Delacon Support Team.