Show Call ID

The Call ID is a unique value that refers to a single call on the Delacon platform, which is never repeated. This can be found in the Call Log, other reports that have itemised call information, and when using Delacon's API's.

If you would like to know the Call ID as part of a received call when the call is in progress, the following options are available

Play the call id in the whisper message.

The Call ID will be announced when the call is received, prior to the caller being connected. The Whisper Message must also be enabled.

Play the daily call sequence in the whisper message.

The Daily Call Sequence will be announced when the call is received, prior to the caller being connected. This will indicate the number of calls that have been received that day through the number in question, for example if 9 calls have already been received "ten" will be heard on the next call. The Whisper Message must also be enabled.

Show the call id in the Callee's screen.

If using Delacon's VoIP services, the Call ID can be shown on the receiving phone instead of the Caller Phone number.

Show the daily call sequence in the Callee's screen.

If using Delacon's VoIP services, the Daily Call Sequence can be shown on the receiving phone instead of the Caller Phone number.

Whisper the call id before survey.

The Call ID will be announced after the caller disconnects and before the survey options are played to the operator. Call Feedback must also be enabled. 

Show Call ID can be configured in the Delacon portal by visiting Menu > Services > Edit > Show Call Id