The ability to tag a call in a category requires minimal evidence (mention) during the conversation. These taggers can be configured specifically according to the requirement. The primary use of taggers is to be able to analyse calls even further and draw insights even in the absence of abundant evidence.
Calls tagged through our system are facilitated by stop-word removal and keyword/phrase identification. Delacon can provide assistance in setting up taggers specifically for your needs, which include keyword/phrase identification to assist the tagger in functioning exactly how you would like it to for your business needs.
Multiple taggers can also be configured to record a number of insights that can prove crucial to streamlining your business operations as well drawing crucial insights from them.
Below is a list of some call tagging examples:
- Wheel Alignment
- Pink Slip
- Sales – Was it related to sales or not? (provided by default)
- National Account – Was the call from an affiliated store
- Promotions – Was there a mention of offered promotions.
Each business or business unit will have different call taggers depending on the industry and specific use case. These taggers prove useful to track calls mentioning a specific product/service/customer/promotional scheme.