In order to distribute calls more evenly to multiple termination numbers, round robin call management can be enabled. This setting will dynamically change the order of termination numbers. For example if a call has been received on the termination number first in the sequence within a 5 minute window, it will be moved to the end of the sequence for any subsequent calls.
Original sequence of termination numbers as set up in the Delacon portal:
- Termination1 - Termination2 - Termination3
When a call has been received on Termination1, the order will be switched for subsequent calls to:
- Termination2 - Termination3 - Termination1
If after 5 minutes there are no further calls, the order will not change. If a call has been received, the order will be switched to:
- Termination3 - Termination1 - Termination2
Please note that multiple calls can be received on the number first in the sequence within the 5 minute window before the sequence is updated. However, if a termination number is still busy on other calls, the call will be automatically transferred to the next available number in the sequence.
Round Robin can be enabled or disabled in the Delacon portal by visiting Services > List Services > Edit CID > Round Robin
Please sign in to leave a comment.