Universal Analytics: Google Analytics session ID

Introduction

The Google Analytics session ID will be captured from your website as part of Delacon's call tracking. This allows for call tracking information to be sent to Google Analytics as part of the same website session that was initiated by the caller.

This process relies on the following;

- Google Analytics (Universal) tracking code will need to be installed on your website.

- Delacon tracking code will need to be installed on your website, and should be configured to run after the Google Analytics code so the Google Analytics session ID can be captured.

- The Delacon/Google Analytics integration needs to be completed using the correct Google Analytics property ID (UA-xxxxxx-x) that is also used on your website.

Please note that if the property ID used on your website is different to the one mapped for the integration in the Delacon portal, call data will be sent to the mapped property ID but will not tied to the callers web session, showing as "direct / none" for the Google Analytics source/medium

Reporting

While the GA ID value is not part of the standard Call Log, it can be included in available APIs, such as the webhook.