To pause individual website tracking services (online)
You can pause website tracking services by:
- Setting the tracking type to "offline".
- Changing the number in the business phone number field. This is the number the Delacon tag is looking for to replace. You can add a different number like 1234567890 or add some random letters to the existing number, eg xx123xxx4567xx90. This will effectively disable tracking.
To pause individual offline tracking services
You can pause tracking numbers that are used eg in your GMB listing, Google Call Asset or EDM by simply removing the Delacon number from the setup.
Note that above approaches will minimise new calls, but will not prevent re-dials from callers that have saved the numbers from a previous call.
Charges
While disabling tracking or removing numbers from your setup will reduce call charges, the monthly fees for the tracking numbers will still continue. As Delacon occurs ongoing costs for the numbers, we don't offer the ability to pause individual services, where they remain in your account but are not charged.
To avoid all charges, the numbers will need to be cancelled and removed from the account. Cancellation periods may apply. Please note, that some number types (all NZ, US, UK and EU numbers) will be cancelled with our suppliers after removing them from your account and may not be available for re-provisioning.
To pause the entire Delacon account
You can complete above steps to minimise charges to the account, but monthly fee charges for the numbers as well as call charges for incoming calls will continue to apply. To avoid all charges to the account, you would need to cancel all numbers.
You can contact your Delacon account manager to discuss alternative arrangements.
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