Delacon's Call Feedback survey allows your operators or call centre staff to categorise the nature of the call as soon as the caller disconnects, allowing immediate reporting on the type of enquiries your business has received received. When enabled, the following default options will be available for selection.
Additionally, if a Sale is selected the operator will be able to enter a dollar figure of the sales value to be show in the Delacon the call records.
If you would like to enable Call Feedback, please contact firstname.lastname@example.org
Once enabled, Call Feedback can be toggled on or off in the Delacon portal by visiting Menu > Services > Edit > Call Feedback