Delacon's Call Feedback survey allows your operators or call centre staff to categorise the nature of the call as soon as the caller disconnects, allowing immediate reporting on the type of enquiries your business has received received. When enabled, the following default options will be available for selection.
- Sale
- Booking
- Enquiry
- Complaint
- Other
Additionally, if a Sale is selected the operator will be able to enter a dollar figure of the sales value to be show in the Delacon the call records.
The call feedback survey is also fully customisable so you can determine the survey options that are most relevant to you. Speak to your Account Manager or our Delacon Support team for more info.
If you would like to enable Call Feedback, please contact support@delaconcorp.com
Once enabled, Call Feedback can be toggled on or off in the Delacon portal by visiting Menu > Services > Edit > Call Feedback
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