Call Log

The Call Log contains full detailed information about each call received on your Delacon numbers. There are 2 reporting options available, Summarised and Detailed, which can be toggled between within the report.

Summarised Call Log

This report contains the following commonly needed details and is useful for finding a particular call at a glance.

Caller:

• Callers Phone number

Source:

• The means how the caller arrived on the site, eg direct/search engine/etc

Details:

• Call ID: The unique Delacon reference number for the call
• City: The city where the caller is located (where available)
• State: The state where the caller is located (where available)

Online Details:

• Landing Page: Where the caller entered your website (hover to see the full URL)
• Page Called From: The page the caller was on when they called (hover to see the full URL)

Listen:

• Call Recording: If call recording is in use, the recording can be played here

Call:

• Date: The date the call was made in the configured account time-zone.
• Time: The time the call was made in the configured account time-zone.
• Duration: The total length of the call.

Detailed Call Log

 This report contains all available information about the call and contains the following information.

Caller:

• Callers Phone number

Source:

• The means how the caller arrived on the site, eg direct/search engine/etc

Details:

• Call ID: The unique Delacon reference number for the call
• Number Called: The telephone number dialled by the caller
• Answer Point: Where the call was answered
• Service Name: The configured name of the Delacon service
• Service Category: The configured category of the Delacon service
• Exchange: The local telephone exchange the caller was using (where available)
• City: The city where the caller is located (where available)
• State: The state where the caller is located (where available)

Online Details:

• Keyword: The captured keyword the caller used to find your website
• Converted: If the call was converted online, was a repeat call or was an offline call
• Device: The PC or mobile device used to browse your website
• Browser: The web browser used to browse your website
• ISP: The callers ISP (Internet Service Provider)
• IP: The callers IP address
• Landing Page: Where the caller entered your website (hover to see the full URL)
• Page Called From: The page the caller was on when they called (hover to see the full URL)
• Referral: The site or search engine that referred the visitor to your website

Listen:

• Voicemail: Whether a voicemail message was left
• Call Recording: If call recording is in use, the recording can be played here
• Transcript: If call transcription is in use, the transcript can be viewed here

Call:

• Date: The date the call was made in the configured account time-zone.
• Time: The time the call was made in the configured account time-zone.
• Duration: The total length of the call.
• Call Status: Whether the call was Normal (answered), No Answer or Busy
• Survey Outcome: The post call survey option selected by the operator (if configured)
• Survey Sales Amount: The post call sales amount selected by the operator (if configured)
• DTMF: The numerical IVR option the caller selected (if available)
• DTMF Description: The description of the IVR option the caller selected (if available)
• Call Recording Message Heard: If call recording is available, whether the recording notification message played in full
• Customer Intent: The reason for the call (if configured)
• (Optional) Rating: The rating for the call (if rated in Delacon’s mobile app or from the Call Notification email)
• (Optional) Comment: Entered comments regarding the call 

The Detailed Call Report can also be exported as a CSV

You can access the Call Log directly by clicking the following link: https://pla.delaconcorp.com/siteui/reports/callLog