The Call Log contains full detailed information about each call received on your Delacon numbers. There are 2 reporting options available, Summarised and Detailed, which can be toggled between within the report.
Summarised Call Log
This report contains the following commonly needed details and is useful for finding a particular call at a glance.
Caller:
- Callers Phone number
Source:
- The means how the caller arrived on the site, eg direct/search engine/etc
Details:
- Call ID: The unique Delacon reference number for the call
- City: The city where the caller is located (where available)
- State: The state where the caller is located (where available)
Online Details:
- Landing Page: Where the caller entered your website (hover to see the full URL)
- Page Called From: The page the caller was on when they called (hover to see the full URL)
Listen:
- Call Recording: If call recording is in use, the recording can be played here
Call:
- Date: The date the call was made in the configured account time-zone.
- Time: The time the call was made in the configured account time-zone.
- Duration: The total length of the call.
Detailed Call Log
This report contains all available information about the call and contains the following information.
Caller:
- Callers Phone number
Source:
- The means how the caller arrived on the site, eg direct/search engine/etc
Details:
- Call ID: The unique Delacon reference number for the call
- Number Called: The telephone number dialled by the caller
- Answer Point: Where the call was answered
- Service Name: The configured name of the Delacon service
- Service Category: The configured category of the Delacon service
- Exchange: The local telephone exchange the caller was using (where available)
- City: The city where the caller is located (where available)
- State: The state where the caller is located (where available)
Online Details:
- Keyword: The captured keyword the caller used to find your website
- Converted: If the call was converted online, was a repeat call or was an offline call
- Device: The PC or mobile device used to browse your website
- Browser: The web browser used to browse your website
- ISP: The callers ISP (Internet Service Provider)
- IP: The callers IP address
- Landing Page: Where the caller entered your website (hover to see the full URL)
- Page Called From: The page the caller was on when they called (hover to see the full URL)
- Referral: The site or search engine that referred the visitor to your website
Listen:
- Voicemail: Whether a voicemail message was left
- Call Recording: If call recording is in use, the recording can be played here
- Transcript: If call transcription is in use, the transcript can be viewed here
Call:
- Date: The date the call was made in the configured account time-zone.
- Time: The time the call was made in the configured account time-zone.
- Duration: The total length of the call.
- Call Status: Whether the call was Normal (answered), No Answer or Busy
- Survey Outcome: The post call survey option selected by the operator (if configured)
- Survey Sales Amount: The post call sales amount selected by the operator (if configured)
- DTMF: The numerical IVR option the caller selected (if available)
- DTMF Description: The description of the IVR option the caller selected (if available)
- Call Recording Message Heard: If call recording is available, whether the recording notification message played in full
- Customer Intent: The reason for the call (if configured)
- (Optional) Rating: The rating for the call (if rated in Delacon’s mobile app)
- (Optional) Comment: Entered comments regarding the call
The Detailed Call Report can also be exported as a CSV
You can access the Call Log directly by clicking the following link: https://pla.delaconcorp.com/siteui/reports/callLog
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