The Online Call report provides an overview of information regarding calls that have been received only from callers who were active on your website. This is broken down into the following sections:
You can access the Online Calls report directly by clicking the following link: https://pla.delaconcorp.com/siteui/reports/onlineCalls
Online Call Trends
A comparison graph to show the calls per day week or month over the selected reporting period. Total calls and online calls are shown separately, the difference between the 2 indicates the callers that did not call from the website. The totals can be displayed when hovering over the graph elements.
Below the graph the full totals are indicated.
New and Repeat
A graph to show the total calls from repeat callers versus the total calls from new callers over the selected reporting period. The totals can be displayed when hovering over the graph elements.