SA360 - U Variables configuration

1. Before the configuration, please confirm with the client whether they have created custom floodlight variables for Delacon. If there are no existing or matched Delacon custom floodlight variables in the SA360, the steps below will not allow Delacon to push any calls to SA360 ( this will be caused by NOT FOUND error as detailed below).

2. Once confirmed with the client, please complete the table below so the support team can insert or update the entries in the database.

Take a screen shot or take note of the following:

For example:

a. Any additional requirements on the specific u variable can be added by using a custom Javascript function. For example, the category for Call Duration when it is less or more than 5 minutes.

Javascript code is:

“var v = (PLA_duration<300) ? 'less than 5 min' : 'more than 5 min'; v”

OR "var v; if (PLA_duration > 60) v ='large'; else v='small'; v"

3. Go to Database and find the ds_convmap

Pkey: auto fill primary key of the current table.

M_id: custom variable setup in Master level.

C_id: custom variable setup in Company level but it is not available so far.

Dsvar: the name of custom variable. It must be matched to the U variable name on the step 2.

Delacol: the value of custom variable. The default value of U variable if there is not any custom function added. For example: pkey (#41) is with custom function so the value is from custom function; pkey (#42) is without any custom function, so the value is the same as PLA_dtmfDescription.

Type: the type of custom variable. It is either Metric or Dimension and it must be matched the U variable type on step 2.

Custom_func: the rules in Javascript as step 2.a and return a value. It could input multiple PLA variable but only return one value.

4. Complete the configuration according to the step 2. The DS offline upload processor will pick it up automatically and no restart required.