The Campaign Report provides an overview and summary of the volume of calls received on each of your Delacon campaigns, allowing you to easily compare performance of numbers assigned to different channels or customers. This is broken down into the following sections.
A graph showing the total calls received for each service ID (CID) over the reporting period. The totals can be displayed when hovering over the graph elements.
Details of the total calls received for each service over the reporting period, highlighting;
- The service ID
- The service name and category
- The total of calls with website session information (online) and calls without (offline)
- The total calls received
- The average duration answered calls, how many calls were answered and how many were not
The Campaigns summary can also be exported as a csv file.
You can access the Campaign Report directly by clicking the following link: https://pla.delaconcorp.com/siteui/reports/campaignreport