Ordering Numbers through the Delacon Portal

Introduction

 Delacon’s online ordering tool is an easy and quick way to add new tracking numbers to your Delacon account. You can use this feature to add numbers to:

1.  A new campaign/business unit (CID)
2. An existing campaign/business unit (CID)

All orders placed through this system will become available in your campaign directory instantly, provided that the number type and volume of numbers required is in stock. If a certain number type is not in stock or the amount of numbers required is unavailable, the system will automatically create an alert to our Orders team who will manually add the numbers to your account.

Delacon holds stock for all number types in Australia, New Zealand and Singapore. For other countries, please contact our Orders team at orders@delaconcorp.com.

Step 1 – Login to Delacon Portal

 Login to the Delacon Portal with your login credentials:

If you don’t know your login credentials either click on the ‘Forgot your password? Link to reset your password or email support@delaconcorp.com

Step 2 – Navigate to the Old Portal

 Once you have logged in, navigate to Reporting → Reporting (OLD):

Step 3 – Load The Online Provisioning Tool

 1. In the old portal, click on the “Campaign Directory” and select “Order Numbers” from the drop-down menu to load the online provisioning Tool:

Step 4 – Ordering numbers for a new CID

 When you login to the online provisioning tool, you will have the option to either purchase numbers for a new CID or add new numbers to an existing CID:

1. If you want to purchase new numbers for a new CID, click on “Add new CID”:

2. A pop-up window will appear for you to enter the details for the new CID. Click “Save” when you have filled in every field.

Field Details:

3. Select the number type you need:2. Enter in the additional features you want - Call Recording and/or Call Feedback Survey.

a. Choose the country from the drop-down menu.

b. Secondly, choose the number type from the drop-down menu. This can be a local area code or a national toll-free service.

c. Lastly, select the quantity of numbers you need for this campaign. If you select two or more numbers for your campaign, then they will be added as “rolling numbers” to your CID. The requirement for rolling numbers will depend on the number of visits to your website. Contact our Support team or your account manager, who can help you with determining the quantity of numbers required. For most offline campaigns or AdWords Call Extensions, you will just need 1 number.

4. Tick the box that you accept the terms and conditions and click on “Proceed to confirmation”.

5. The next screen shows you the order summary. It will provide you with an overview of your order and shows you the monthly fee and call rates for the number. The pencil icon to the left of the order summary gives you a chance to make any last amendments to the order.

3. Once you have reviewed that your rates and order are correct, click on “Confirm”.

4. The next screen will show you the order confirmation. If the order was successful, you will be given an order ID, the new CID number and the tracking number/s assigned to the new campaign.

If the order has failed due to insufficient stock, you will only be given an order ID. Please note, that an automatic alert will be sent to our Orders team who will provision the number request manually with the details who have provided. They will inform you once the order has been completed, but this can take up to 24 hours.

5. Once complete, you can find the new number under your campaign directory.

Step 5 – Ordering numbers for an existing CID

1. To add more numbers to an existing CID, then just select the CID you want to add numbers to from the dropdown menu and choose the quantity of numbers required:

2. Check the box to say you have read and accepted our Terms and Conditions and click ‘Proceed to confirmation’.

3. On the confirmation screen, confirm all your details are correct and click ‘Confirm’:
The next screen will show you the order confirmation. If the order was successful, you will be given an order ID, the new CID number and the tracking number/s assigned to the new campaign.

If the order has failed due to insufficient stock, you will only be given an order ID. Please note, that an automatic alert will be sent to our Orders team who will provision the number request manually with the details who have provided. They will inform you once the order has been completed, but this can take up to 24 hours.

Once complete, you can find the new number under your campaign directory. If you need further assistance, please don't hesitate to get in contact with Delacon support.