Our system allows our clients to access Speech Analytics transcript reports through HTTP requests as shown below. The result can be received either by JSON or XML:
Obtaining call transcript via HTTP request
The Speech Analytics API allows you to receive speech transcribed text of a call for a given call id.
Option 1: Report URL's
Transcript can be accessed through the following URL:
or using the optional parameter
Option 2: API Authentication
Alternatively, an API key can be used for authentication. This may be a more secure alternative than putting a user ID and password in a URL.
The URL will look like the below if authentication is done via API key (see instructions on page 5 on how to authenticate using API key):
Please click here for the instructions on obtaining your API key.
The URL has the following input parameters:
Please note that the other parameters above can either be sent to Delacon using a HTTPS POST or a GET (your choice).
JSON Return results
This JSON array returning the results of the transcription request will include the following parameters for each call:
XML Return results
XML transcript can also be accessed by setting the parameter report option parameter.
XML report will have the same parameters as those set out above.
Sample of the transcript in XML format:
If you would like further assistance, please don't hesitate to contact Delacon support.