Zapier- Hubspot Integration Guide

Step1: Once you’ve logged into your Hubspot account, go to Contacts, then Actions, the Edit Properties. 

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Step2: Create a new Properties Group related to call information, the click Create Property

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Add your preferred call properties. Please see the full list of variables you can select from below in the section titles Information available in the Zapier Delacon trigger

 

The below information is available in the Zapier Delacon trigger: 

Field Key: adwordsInfo__campaign

Adwords Campaign Name

 

Field Key: adwordsInfo__clicks

 Adwords Click Count

 

Field Key: adwordsInfo__conversionTypes

Adwords Conversion Types

 

Field Key: adwordsInfo__conversions

Adwords Conversion Count

 

Field Key: adwordsInfo__cost

Adwords Cost

 

 

Field Key: adwordsInfo__cpc

Adwords CPC count

 

 

Field Key: adwordsInfo__keywords

Adwords Keyword

 

Field Key: callRecording

Call Recording Url

 

Field Key: call_id

Call ID

 

Field Key: dtmf__description

DTMF Description

 

Field Key: dtmf__keys

DTMF Key

 

Field Key: info__call_date

Date of Call

 

Field Key: info__call_date_epoch

Call Date Since Linux Epoch (ms)

 

Field Key: info__call_length

Call Length (ms)

 

Field Key: info__call_status

Status of Call

 

Field Key: info__caller

Caller Phone Number

 

Field Key: info__dialed_number

Number dialled by caller

 

Field Key: info__termination_point

Termination Point

 

Field Key: info__time_of_call

Time of Call

 

Field Key: info__voicemail_left

Was a voicemail left

 

Field Key: location__city

City

 

Field Key: location__exchange

Exchange

 

Field Key: location__state 

State

 

Field Key: service__service_category

Service Category

 

Field Key: service__service_id

Service Id

 

Field Key: service__service_name

Service Name

 

Field Key: survey__outcome

Survey Outcome

 

Field Key: survey__value

Survey Value

 

Field Key: webInfo__converted

Call Converted Status

 

Field Key: webInfo__device

Device

 

Field Key: webInfo__extra_tracking

Extra Tracking Info

 

Field Key: webInfo__googleClientId

Google Client Id

 

Field Key: webInfo__ip

IP Address

 

Field Key: webInfo__isp 

ISP

 

Field Key: webInfo__keywords

Keywords

 

Field Key: webInfo__landing_page

Landing Page

 

Field Key: webInfo__page_called_from

Page Called From

 

Field Key: webInfo__referral

Referral

 

Field Key: webInfo__search_engine

Search Engine

 

Field Key: webInfo__search_type

Search Type

 

Below is an example of sample testing data:

Sample:

{

 

    "info": {

 

        "termination_point": "02912345679",

 

        "call_date": "13/12/2017",

 

        "call_length": 0,

 

        "call_status": "answered",

 

        "dialed_number": "1300000001",

 

        "caller": "02912345678",

 

        "time_of_call": null,

 

        "call_date_epoch": 1513163488000,

 

        "voicemail_left": false

 

    },

 

"callRecording": "https://vxml5.delacon.com.au/site/webui/jsp/downloadRecording_rt.jsp?file_name=filename.mp3",

 

    "webInfo": {

 

        "search_engine": "Google",

 

        "googleClientId": "1111111.1111111",

 

"landing_page": "https://www.sample.com.au/?param=value",

 

        "ip": "111.111.111.111",

 

        "isp": "Internet Service Provider",

 

        "extra_tracking": null,

 

        "search_type": "paid",

 

        "device": "android sm-g920i",

 

        "converted": "Y",

 

"page_called_from": "https://www.samplepage.com.au/calledfrom",

 

        "keywords": "+sample",

 

"referral": "https://www.sample.com.au/?param=value"

 

    },

 

    "service": {

 

        "service_id": 1234,

 

        "service_category": "Test Category",

 

        "service_name": "Test Service"

 

    },

 

    "dtmf": {

 

        "keys": null,

 

        "description": null

 

    },

 

    "call_id": 0,

 

    "survey": {

 

        "outcome": null,

 

        "value": 0

 

    },

 

    "location": {

 

        "city": "SYDNEY",

 

        "state": "NSW",

 

        "exchange": "SYDNEY"

 

    },

 

    "adwordsInfo": {

 

        "conversions": 0,

 

        "campaign": null,

 

        "cpc": 0,

 

        "conversionTypes": null,

 

        "cost": 0,

 

        "keywords": null,

 

        "clicks": 0

 

    }

 

}

 

Step3: Login to your Zapier account. Add Delacon Zapier trigger by invite. You can do this by searching in the choose a trigger app Save and Continue. 

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Step4: Connect the Delacon Master account or existing account by selecting it. Press Save and Continue. 

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New Account Configuration- please input your Delacon credentials

 

 

1. Select a Cid:

 

2. Skip the testing:

 

 

3. Continue with default sample:

 

 

4. Add Hubspot as an action in Zapier after Delacon Trigger

 

 

5. Create/Update a Contact

 

 

6. Connect to your HubSpot account by selecting the account and pressing continue

 

 

7. Find and add call information from the provided template. You can find Edit Template in the bottom left corner of the page under Actions as shown below.

 

 

8. Confirm, skip the test and click Finish

 

 

9. Name you Zap and enable it by toggling the switch to the right.

 

 

10. Make a phone call to test the integration is working

 

 

11. Your Hubspot integration is now complete and you will be able to see all call details in your Hubspot account. If you have and further questions, please don’t hesitate to contact Delacon support.