Step 1: Once you’ve logged into your HubSpot account, go to Contacts, then Actions, the Edit Properties.
Step 2: Create a new Properties Group related to call information, the click Create Property
Add your preferred call properties. Please see the full list of variables you can select from below in the section titles Information available in the Zapier Delacon trigger
The below information is available in the Zapier Delacon trigger:
| Delacon data | Field key |
| Call Recording URL | callRecording |
| Call ID | call_id |
| DTMF Description | dtmf__description |
| Date of Call | info__call_date |
| Call Date Since Linux Epoch (ms) | info__call_date_epoch |
| Call Length (ms) | info__call_length |
| Status of Call (answered/unanswered) | info__call_status |
| Caller Phone Number | info__caller |
| Number dialled by caller | info__dialed_number |
| Termination Point | info__termination_point |
| Time of Call (currently unavailable) | info__time_of_call |
| Was a voicemail left | info__voicemail_left |
| City | location__city |
| Exchange | location__exchange |
| State | location__state |
| Service Category | service__service_category |
| Service Id | service__service_id |
| Service Name | service__service_name |
| Survey Outcome | survey__outcome |
| Survey Value | survey__value |
| Call Converted Status | webInfo__converted |
| Device | webInfo__device |
| Extra Tracking Info | webInfo__extra_tracking |
| Google Client Id | webInfo__googleClientId |
| IP Address | webInfo__ip |
| ISP | webInfo__isp |
| Keywords (if manual tagging in use) | webInfo__keywords |
| Landing Page | webInfo__landing_page |
| Page Called From | webInfo__page_called_from |
| Referral | webInfo__referral |
| Search Engine | webInfo__search_engine |
| Search Type | webInfo__search_type |
For more information on each of the fields and their description, please review the Delacon Glossary.
Below is an example of sample testing data:
Sample:
{
"info": {
"termination_point": "02912345679",
"call_date": "13/12/2017",
"call_length": 0,
"call_status": "answered",
"dialed_number": "1300000001",
"caller": "02912345678",
"time_of_call": null,
"call_date_epoch": 1513163488000,
"voicemail_left": false
},
"callRecording": "https://vxml5.delacon.com.au/site/webui/jsp/downloadRecording_rt.jsp?file_name=filename.mp3",
"webInfo": {
"search_engine": "Google",
"googleClientId": "1111111.1111111",
"landing_page": "https://www.sample.com.au/?param=value",
"ip": "111.111.111.111",
"isp": "Internet Service Provider",
"extra_tracking": null,
"search_type": "paid",
"device": "android sm-g920i",
"converted": "Y",
"page_called_from": "https://www.samplepage.com.au/calledfrom",
"keywords": "+sample",
"referral": "https://www.sample.com.au/?param=value"
},
"service": {
"service_id": 1234,
"service_category": "Test Category",
"service_name": "Test Service"
},
"dtmf": {
"keys": null,
"description": null
},
"call_id": 0,
"survey": {
"outcome": null,
"value": 0
},
"location": {
"city": "SYDNEY",
"state": "NSW",
"exchange": "SYDNEY"
}
}
Step 3: Login to your Zapier account. Add Delacon Zapier trigger by invite. You can do this by searching in the choose a trigger app Save and Continue.
Step 4: Connect the Delacon Master account or existing account by selecting it. Press Save and Continue.
New Account Configuration- please input your Delacon credentials
1. Select a CID:
2. Skip the testing:
3. Continue with default sample:
4. Add HubSpot as an action in Zapier after Delacon Trigger
5. Create/Update a Contact
6. Connect to your HubSpot account by selecting the account and pressing continue
7. Find and add call information from the provided template. You can find Edit Template in the bottom left corner of the page under Actions as shown below.
8. Confirm, skip the test and click Finish
9. Name you Zap and enable it by toggling the switch to the right.
10. Make a phone call to test the integration is working
11. Your HubSpot integration is now complete and you will be able to see all call details in your HubSpot account. If you have and further questions, please don’t hesitate to contact Delacon support.
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