Step 1: Once you’ve logged into your Zoho account, click on Leads then the + to create/edit the layout for call tracking
Step 2: Add new fields related to call information you are wanting to gather. All variables available are detailed in the section below. You can move these around and position them in your preferred order.
The below information is available in the Zapier Delacon trigger:
| Delacon data | Field key |
| Call Recording URL | callRecording |
| Call ID | call_id |
| DTMF Description | dtmf__description |
| Date of Call | info__call_date |
| Call Date Since Linux Epoch (ms) | info__call_date_epoch |
| Call Length (ms) | info__call_length |
| Status of Call (answered/unanswered) | info__call_status |
| Caller Phone Number | info__caller |
| Number dialled by caller | info__dialed_number |
| Termination Point | info__termination_point |
| Time of Call (currently unavailable) | info__time_of_call |
| Was a voicemail left | info__voicemail_left |
| City | location__city |
| Exchange | location__exchange |
| State | location__state |
| Service Category | service__service_category |
| Service Id | service__service_id |
| Service Name | service__service_name |
| Survey Outcome | survey__outcome |
| Survey Value | survey__value |
| Call Converted Status | webInfo__converted |
| Device | webInfo__device |
| Extra Tracking Info | webInfo__extra_tracking |
| Google Client Id | webInfo__googleClientId |
| IP Address | webInfo__ip |
| ISP | webInfo__isp |
| Keywords (if manual tagging in use) | webInfo__keywords |
| Landing Page | webInfo__landing_page |
| Page Called From | webInfo__page_called_from |
| Referral | webInfo__referral |
| Search Engine | webInfo__search_engine |
| Search Type | webInfo__search_type |
For more information on each of the fields and their description, please review the Delacon Glossary.
Below is an example of sample testing data:
Sample:
{
"info": {
"termination_point": "02912345679",
"call_date": "13/12/2017",
"call_length": 0,
"call_status": "answered",
"dialed_number": "1300000001",
"caller": "02912345678",
"time_of_call": null,
"call_date_epoch": 1513163488000,
"voicemail_left": false
},
"callRecording": "https://vxml5.delacon.com.au/site/webui/jsp/downloadRecording_rt.jsp?file_name=filename.mp3",
"webInfo": {
"search_engine": "Google",
"googleClientId": "1111111.1111111",
"landing_page": "https://www.sample.com.au/?param=value",
"ip": "111.111.111.111",
"isp": "Internet Service Provider",
"extra_tracking": null,
"search_type": "paid",
"device": "android sm-g920i",
"converted": "Y",
"page_called_from": "https://www.samplepage.com.au/calledfrom",
"keywords": "+sample",
"referral": "https://www.sample.com.au/?param=value"
},
"service": {
"service_id": 1234,
"service_category": "Test Category",
"service_name": "Test Service"
},
"dtmf": {
"keys": null,
"description": null
},
"call_id": 0,
"survey": {
"outcome": null,
"value": 0
},
"location": {
"city": "SYDNEY",
"state": "NSW",
"exchange": "SYDNEY"
}
}
Step 3: Save the layout
Step 4: Add Delacon Zapier trigger by invite. You can do this by searching in the choose a trigger app Save and Continue.
Step 5: Connect the Delacon Master account or the existing account by selecting. Press Save and Continue.
New Account Configuration
1. Select a CID:
2. Skip the testing:
3. Continue with default sample:
4. Add Zoho as an action in the Zapier after Delacon Trigger
5. Create a lead
6. Connect to your Zoho account:
7. Select the layout you created at the start
8. Find and add the call information from the template:
9. Confirm and skip the test. The click Finish
10. Name you Zap and enable it by toggling on
11. Make a phone call to test. You will be able to see all your selected variables in the Zoho interface.
Your integration is now complete. If you have any questions about this integration, please contact Delacon support.
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