Delacon Live Call Data Push API (WebHook)

Introduction

Delacon’s “Live Call Data Push” API enables integrating partners to manage the call tracking data produced by the Delacon system to be stored in their own integrated CRM. This approach is most suitable when there is a need for interpreting call tracking data in the CRM system leading to further analysis and reporting.

Setup and configuration

Delacon customer to request the integration to be configured by contacting Delacon.

Following details are required:-

1. Delacon customer campaign
2. Example Customer Url to accept API JSON data:– https://www.delaconcorp.com/services/calldata/create
3. Note - API Data Transfer format:– JSON

API Specification

Overview:-

Once a call is initiated in the Delacon system, the Delacon system will ‘POST’ following JSON data to a url provisioned by the Delacon customer.:-

{

"PLA_Call_Id":"1122334",

"PLA_Caller_Phone_Number":"+61444444444",

"PLA_Exchange":"abc",

"PLA_City":"abc",

"PLA_State":"abc",

"PLA_Number_Dialed":"0288889999",

"PLA_Dealer_ID":"abc",

"PLA_Dealer_Name":"abc",

"PLA_Dealer_Category":"abc",

"PLA_Search_Engine_Used":"abc",

"PLA_Search_Type":"abc",

"PLA_Keywords_Searched":"abc",

"PLA_URL":"abc",

"PLA_CID":"123",

"PLA_SESSID":"Cuei212417iiyskskiidfsikks",

"PLA_UAID":"123456.4567",

"PLA_CallStartTime":"00000001556755937003",

   "PLA_Landing_Page":"https://www.delaconconcorp.com.au?gclid=C152ddsa12213123132",

"PLA_Page_Called_From":"https://www.delaconcorp.com/contact_us"

}

Once a call ends in the Delacon system, the Delacon system will ‘POST’ following JSON data to a url provisioned by the Delacon customer.:-

{

"PLA_Call_Id":"1122334",

"PLA_CID":"123",

"PLA_Answering_Point":"029898989",

"PLA_CallResult":"Answered",

"PLA_Duration":"50s",

"PLA_VoicemailLeft":"Yes",

"PLA_SurveyOutcome":"Sale",

"PLA_SurveySaleAmount":"abc",

"PLA_Converted":"Y",

"PLA_dtmf":"1234",

"PLA_RecordingFile":" https://vxml5.delacon.com.au......abc.wav",

}

This url needs to return the response in the following format:-

{

"PLA_Call_Id":"1122334", (this parameter is optional),

"success":"true [OR] false",

"error":"[if error]"

}

Note: The link shared by the webhook is used to play the recording form the URL bar of the browser. If you would like to play the audio recording in the HTML5 audio player, you can achieve the desired output by patching a parameter "&mode=direct" to the link shared via webhook.

Please Note

CRM/endpoint configuration is not within Delacon's scope, and a $500 charges will apply for any technical support/troubleshooting required.

If you do need our support and agree to the $500 charge, please fill in the below order form and return to Delacon at orders@delaconcorp.com.

Order form:

I ______________________________have the authority on behalf of ____________________ and accept to pay the charges of $500 to help me with the setup of LiveCallDataPush_API.

Signed:
_______________

Date:
_______________

Please contact your account manager if you require more information.