Call Handling

The call handling menu is defined per CID and sets how the call will be processed. The meaning of each option is as below:

Transfer and Voicemail

- Incoming calls will be transferred to the termination point and if the termination point is busy; or the call is not answered in the defined transfer time, the call will go to Delacon's hosted voicemail system. If a voicemail is left by the caller, it will be emailed to the CIDs configured email address(es).

Transfer Only

- Incoming calls will be transferred to the termination point and if the termination point is busy or does not answer within the defined transfer time, the call will be disconnected.

Voicemail Only

-Incoming calls will NOT be transferred to the termination point and will immediately be directed to Delacon's hosted voicemail system. If a voicemail is left by the caller, it will be emailed to the CIDs configured email address.

The Call Handling can be edited in the Delacon portal by visiting Menu > Services > Edit > Call Handling

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