All audio files uploaded to our system - Voice Mail, Call Whisper, Music On Hold, IVR Welcome Message, IVR Prompt, Call Recording Message - need to be in below audio format:
- File Format: WAV
- Codec: PCM_S16LE
- Bitrate: 128 kbps
- Channels: Mono
- Frequency: 8000 Hz
This website allows to convert any file format into the format compatible with Delacon's system: https://g711.org/
For output format, please select: Standard Definition 16-bit WAV (8Khz, Mono, 16-Bit PCM)
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