Yes, our call tracking solutions recognizes repeat callers based on their ‘IP Address’. If the caller makes another phone call after their initial call, they will be marked as a repeat caller. Repeat callers will be marked with the letter ‘R’ in the ‘converted’ column in the Detailed Call Log.
What is the time period for a caller to call back before they are marked as repeat?
The time period for a caller to be marked a repeat is determined by you. Simply login to the Delacon porta, click on ‘Edit’ for the corresponding number and scroll down to the ‘Configure the Repeat Call Time (Minutes).
Select in minutes the time period between calls before they are marked as repeat and then click on ‘submit updates’.