How I do upload/change the whisper message?

To customise the whisper message audio please review the steps below. Please note that the audio file used needs to adhere to the following specifications:

File Format: WAV
Codec: PCM_S16LE
Bitrate: 128 kbps
Channels: Mono
Frequency: 8000 Hz

It is possible to upload your customer whisper message in either the new portal or the classic portal. 

Option 1 – New portal

Step 1.1

Log in to the new portal here.

Step 1.2

Select Services in the left-hand column

Step 1.3

Click Edit on the service/CID where you would like to add your custom whisper message. 

Step 1.4

To upload your custom whisper message: 

1.4.1 – Select Play Whisper Message in the right hand column – this will open a new dialogue box.

1.4.2 – Select Customized whisper audio.

1.4.3 – Click the Choose File button. When the new window opens, navigate to your audio file, and upload it. You can review your audio file by clicking the play button.

Step 1.5

Click Submit to save your changes to the Service/CID. 

Option 2 – Classic portal

Step 2.1

Log into the classic portal here.

Step 2.2

Click on the settings tab and select Change Whisper Message.

Step 2.3

Select whether the whisper message is for all accounts or a specific account. Click on Choose File to select the appropriate audio file and click upload wave file.