Specific Call Tracking Use Cases

For specific use cases, you may need to configure your call tracking code. 

Phone numbers that are images/graphics

If you have a graphic as a telephone number, you will need to convert that telephone number to text using straight HTML / CSS. Using CSS you should be able to duplicate the look of the phone number almost exactly as the graphic. 

Tracking calls across two domains

If you would like  to analyse call data across two distinct website domains, where the prospect  calls from a second website after first clicking from an online source through  to an original website, then you’ll need to add additional code.

Step 1 Create function

Create a  javascript function called cd_tracking and place this function on every page  that has a link to the second domain.

The function  should look like this.

function cd_tracking(url) {
  if (typeof _dgactlink == 'function')
  { _dgactlink(url, true); }

else
  { document.location.ref = url; }

return false;
  }

Step 2 Add function to the link

Add the function  that you created to the link from the first domain to the second domain.

The link should  look like this.

<a href="www.seconddomain.com.au" onclick="cd_tracking('www.seconddomain.com.au');returnfalse;">Go  to second domain</a> 

Step 3 Edit GA Code

Edit the GA  tracking code on the pages that are linked on both domains. The additional code  is highlighted in yellow.

Adding Extra Tracking Criteria

Extra call tracking criteria can be added to further restrict the types of calls being tracked. This is in addition to the five tracking options  currently available. Combined with our extra tracking criteria, there is unlimited  potential for tracking conditions.
Currently there are four extra tracking variables available:

§ Lpg – landing page

§ Ref – referral URL

§ Ip – IP Address

§ UA – User Agent

These variables (used in JavaScript) allow you add these  specifications to your tracking criteria. For example you may run a Paid Search  campaign which directs traffic to a specific landing page and may only want to  track calls made from that landing page rather than all your Paid Search campaigns,  or you may want to filter out certain IP addresses (such as those from staff  phone or computers) so these calls are not tracked.

Examples:

§ lpg.match(/compaign1/) ; campaign1 is part of landing page URL, the  match is a regression expression, so be careful. Otherwise it can be  'lpg.indexOf("compaign") != -1

§ ref.match(/facebook/) ; referral from facebook, however, be careful  as some mobile browsers hide the referral information

§ ip!=('12.23.45.67') ; filter out certain IP addresses such as  customer’s home IP address

§ ua.match(/android/) || ua.match(/iphone/) || us.match(/mobile/) ;  only for mobile browser

Please note this criteria can only be set up and edited by the Delacon Support  team.

If you would like to use this Extra Tracking Criteria, please speak  to your account manager or contact Delacon Support.

Grouping CIDs

Multiple CIDs can be grouped together that  have the same termination number and business identifier. As each CID can be  setup to track calls based on a specific criteria, you can make sure a larger criteria  or variation of call sourced can be tracked.

For example, CID 001, 002 and 003 are set  up each with their own criteria and each with their own set of rolling numbers.  If a call is made and the web traffic comes in and matches with the criteria of  CID 001, a tracking number from the CID 001 pool will display. If 001 is not a  match, it will cycle to 002. If 002 is not a match it will cycle to 003 and so  on. If none are a match, it will cycle back to 001 and display the non-call  tracking number pool.

Example:

<script src=''//vxml4.plavxml.com/sited/ref/221-14381-g-10001-10002-10003"  />

If you would like more information about  this please speak to your account manager.

Advanced Number Substitution Options

If your site uses word/text phone numbers e.g. 1300 Delacon, our tracking code can accommodate this through the use of a specific configuration of the business phone number field in the Delacon portal.

We can also accommodate where you have multiple phone numbers i.e. different phone numbers on the same page and want to update both with the same call tracking number.

Basically this means that our tracking code can pick up these various number configurations and update them with a Delacon call tracking number.

Configuration for multiple numbers:

• Login to the Delacon Portal.
• Navigate to Reporting -> Reporting (OLD) to load the management portal.
• Click on ‘Edit’ for the relevant CID you want to update.
• Scroll down to the ‘Business Phone Number’ field.
• Define the numerical version of the numbers that exist on the page without any formatting i.e. remove any spaces, brackets etc.
• Enter this number into the ‘Business Phone Number’ field.
• Ensure these numbers are separated by a dollar sign ($). E.g. 1300123456$1300456789
• Click ‘Submit Update’

Configuration for word numbers:

• Follow steps 1-4 as above.
• Define the numerical version of the word number e.g. 1300Delacon would be defined as 1300335226.
• Add the numerical version of the phone number to the business phone number field followed by a semi colon (;) followed by the text version of the number. E.g. 1300335226;1300Delacon.
• Click ‘Submit Update’

These two configurations can be combined as long as separated by the appropriate character. E.g. if you have multiple numbers and one of these numbers is a text number you would configure as below:

1300123456$1300335226;1300Delacon