If you are unable to answer a call from a customer, Delacon's voicemail system will allow them to leave a message so you can return their call. An audio file containing the message the customer has left will be sent to the Notification Email address.
1. Enable Voicemail
Set the Call Handling to:
Transfer and Voicemail
- Incoming calls will be transferred to the termination point and if the termination point is busy; or the call is not answered in the defined transfer time, the call will go to Delacon's hosted voicemail system. If a voicemail is left by the caller, it will be emailed to the CIDs configured email address(es).
Transfer Only (to disable Voicemail)
- Incoming calls will be transferred to the termination point and if the termination point is busy or does not answer within the defined transfer time, the call will be disconnected.
-Incoming calls will NOT be transferred to the termination point and will immediately be directed to Delacon's hosted voicemail system. If a voicemail is left by the caller, it will be emailed to the CIDs configured email address.
2. Adjust the Transfer Time
The Transfer Time will determine after how many seconds the call will be sent to Voicemail.
3. Add a Notification Email
Any voicemail messages left will be attached to the notification email and sent to your designated email address.
The script of Delacon's default voicemail message is: "Thank you for calling. Unfortunately, all our staff are currently unavailable or you have called outside business hours. Please leave your name, number and a short message and we will call you back as soon as possible.".
If you wish to customise your voicemail message, you can upload a new file under 4. Configure Audio Messages. Please note, the new audio file will need to adhere to below specs:
File Format: WAV
Bitrate: 128 kbps
Frequency: 8 kHz