If you are unable to answer a call from a customer, Delacon's voicemail system will allow them to leave a message so you can return their call. An audio file containing the message the customer has left will be sent to the Notification Email address.
Voicemail can be enabled or disabled in the Delacon portal by visiting 1. Services > 2. List Services > Edit > 3. Call Handling
The script of Delacon's default voicemail message is: "Thank you for calling. Unfortunately, all our staff are currently unavailable or you have called outside business hours. Please leave your name, number and a short message and we will call you back as soon as possible.".
If you wish to customise your voicemail message, you can upload a new file under 4. Configure Audio Messages. Please note, the new audio file will need to adhere to below specs:
File Format: WAV
Bitrate: 128 kbps
Frequency: 8 kHz
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