The termination number will be the telephone number where calls to our Delacon tracking numbers will be forwarded to. This can be any number appropriate for your business (toll free / landline / mobile) where these calls will ultimately be answered. Please note that call charges vary for different termination number types (mobile, landline, 1300 number). Please refer to your application form for more details.
Where to find the termination number field
The Termination Number can be edited in the Delacon portal by clicking on Services on the left hand side menu board and click on Edit for the campaign for which you wish to update the termination number.
Format of termination numbers
Termination numbers should be entered without any spaces, and may require the relevant county code for your location. Please refer to the list below to identify whether the country code is needed.
You may notice services that use a "d" or "m" in front of the number. This signifies an internal routing that is often used to enable complex call routing patterns. More information can be found here.
Country code requirement
- Note, this list comprises the countries that require the country code for domestic call routing. For all countries not listed, please use local number format.
|Country||termination number formatting|
|New Zealand||64 + local number format, eg 64800123456|
- For international routing, the country code and dial out code is required for all countries. Contact the Delacon Support team at firstname.lastname@example.org and we can advise you of the correct setup.
|Country of call Origin||Country of call Destination||termination number formatting|
|Australia||all countries apart from New Zealand||0011 + country code + local number, eg 00116566669999|
|Australia||New Zealand||64 + local number format, eg 64800123456|
|New Zealand||Australia||local format, eg 1300111222|
|Singapore||all countries||local format, eg 0399999999|
|United States||all countries||
011 + country code + local number, eg
|Any European Country||all countries||00 + country code + local number, eg 00491576111222|
If you have Voice over Internet Protocol (VoIP) services with Delacon, or have requested Delacon to establish a SIP Trunk with your existing provider, a VoIP extension number number can be used in place of a telephone number for call termination. The extension details will be provided by Delacon, please contact email@example.com or your account manager.
How to add a termination number
Once the termination number has been typed into the field, confirm your entry by hitting "Enter" on your keyboard. The number will have been added successfully if it appears within a dark grey box. You will then also find a little "x" symbol next to the number in order to remove the number from the setup again if needed.
Multiple termination numbers
You can also add multiple termination numbers for the call to be routed to, for example, a backup number if the first number is busy. Simply enter each number and confirm by hitting "Enter".
In conjunction with this setup, you will also need to adjust the Transfer Time.
Review the next point "Call Routing" to see options on how these multiple termination number can be dialed.
1. Single number termination
- calls will be terminated to a single termination number
2. multiple number termination with sequential dialing
- calls will be terminated to a sequence of termination number, while the order of the sequence does not change
- calls will always land on TN* 1 before being transferred to subsequent numbers TN2, TN3, and so on
- call volume will be highest for TN1
3. multiple number termination with round robin
- calls will be terminated to a sequence of termination number, while the order of the sequence changes in 5 minute windows
- call 1 will land on TN1 and if not answered continue to TN2, TN3 and TN4. Call 2 will land on TN2 and will continue with TN3, TN4 and TN1. Call 3 will land on TN3 and continue to TN4, TN1 and TN2.
- this setup will spread the calls evenly across all termination numbers
4. multiple number termination with ring group
- call will be terminated to all termination numbers at the same time
* TN = termination number
Advanced Routing Options
There are below features that tie into the termination number field and that can further customise the way your calls are being distributed.
- What should I do if I have updated my termination number, but calls are still going to the old number?
- Ring Groups
- Time of Day routing
- How calls are distributed to multiple termination numbers
- Why does the termination number contain a "d" or "m"?
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