Termination Number

The termination number will be the telephone number where calls to our Delacon tracking numbers will be forwarded to. This can be any number appropriate for your business (toll free / landline / mobile) where these calls will ultimately be answered. Please note that call charges vary for different termination number types (refer to your application form for more details).

Where to find the termination number field

The Termination Number can be edited in the Delacon portal by clicking on  Services on the left hand side menu board and click on Edit for the campaign for which you wish to update the termination number.  

Format of termination numbers

Termination numbers should be entered without any spaces, and may require the relevant county code for your location. Please refer to the list below to identify whether the country code is needed.

You may notice services that use a "d" or "m" in front of the number. This signifies an internal routing that is often used to enable complex call routing patterns. More information can be found here.

How to add a termination number

Once the termination number has been typed into the field, confirm your entry by hitting "Enter" on your keyboard. The number will have been added successfully if it appears within a dark grey box. You will then also find a little "x" symbol next to the number in order to remove the number from the setup again if needed.

Multiple termination numbers

You can also add multiple termination numbers for the call to be routed to, for example, a backup number if the first number is busy. Simply enter each number and confirm by hitting "Enter".

In conjunction with this setup, you will also need to adjust the Transfer Time.

Note this setup will transfer the call to each termination number one after the other based on the set transfer time. It will not call all numbers simultaneously. 

Country code requirement

Note, this list comprises the countries that require the country code for domestic call routing.

For international routing, the country code and dial out code is required for all countries.

VoIP Termination

If you have Voice over Internet Protocol (VoIP) services with Delacon, or have requested Delacon to establish a SIP Trunk with your existing provider, a VoIP extension number number can be used in place of a telephone number for call termination. The extension details will be provided by Delacon, please contact support@delaconcorp.com or your account manager.

Related Articles

• What should I do if I have updated my termination number, but calls are still going to the old number?
• Ring Groups
• Time of Day routing
• IVR
• How calls are distributed to multiple termination numbers
• Why does the termination number contain a "d" or "m"?