This is a free format field that can be used to describe the general purpose of the service. For example: Offline or Call Extensions.
This field can be used in conjunction with the Service Name field
The Service Category / Business Category can be edited in the Delacon portal by visiting Menu > Services > Edit > Service Category
To enhance reporting for Caller Intent, Delacon recommends that the Category should be set to one of the following, depending on the purpose of the number: