How do I stop a call from being recorded?

Updated August 23, 2024 16:40

Our stop/start call recording feature allows you to stop a call from being recorded if a caller requests for you to do so.

To stop a call recording, the agent simply needs to press the ‘stop’ or ‘pause’ key on the keyboard – default set by Delacon to the ‘#’ key.

To start a recording again, the agent simply presses the ‘resume’ or ‘unpause’ key – default set by Delacon to the ‘*’ key.

How do I enable this feature?

To enable the stop/start call recording feature, please follow these simple steps:

Step 1: Login to the Delacon Portal.

Step 2: Navigate to Reporting and Click on Services.

Step 3: Navigate to the CID you wish to enable this on and click ‘Edit’.

Step 3:In the CID, under the features list, navigate down to the Call recording using touch tones option and select ‘Enable’:

Step 4: Click ‘Submit’.

The stop/start recording feature will now be enabled.

If you would like to change the default keys used to pause s start a recording, please contact support@delaconcorp.com.