How do I stop a call from being recorded?

Our stop/start call recording feature allows you to stop a call from being recorded if a caller requests for you to do so. This can also be used to temporarily disable the recording to prevent sensitive information such as credit card details from being recorded.

• To stop a call recording, the agent simply needs to press the ‘stop’ or ‘pause’ key on the keyboard – default set by Delacon to the ‘#’ key.
• To start a recording again, the agent simply presses the ‘resume’ or ‘unpause’ key – default set by Delacon to the ‘*’ key.

How do I enable this feature?

To enable the stop/start call recording feature, please follow these simple steps:

Step 1

Login to the Delacon Portal.

Step 2

Navigate to Services and click on Edit for the respective service.

Step 3

Under the features list, navigate down to the Call recording using touch tones option and select ‘Enable’. Note, the toggle will only appear if call recording is enabled. If you can't find it, please request Delacon Support to enable call recording.