Articles in this section

• My calls contain sensitive information, can I restrict who can listen to the call recording files?
• Does Delacon have a solution which can recognise whether a caller is a customer or member?
• Can Delacon record conversations between the call centre and the caller?
• Does the standard 'This call will be recorded' message need to be played before all calls?
• How do I stop a call from being recorded?
• Why is the length of the call recording different to the duration in the call report?
• Can call recording files be downloaded as a batch?
• Is there a size limit for call recording files?
• How long are call recording files retained for?