Articles in this section

• Setting Call Recording Security Key
• Outbound Call Recording
• Customizing the Call Recording Notification Message
• Can I remove the Call Recording warning message that plays before the call connects?
• Credit Card Number Redaction
• My calls contain sensitive information, can I restrict who can listen to the call recording files?
• Call Recording
• Does Delacon have a solution which can recognise whether a caller is a customer or member?
• Can Delacon record conversations between the call centre and the caller?
• Does the standard 'This call will be recorded' message need to be played before all calls?