Can I reuse call tracking numbers for a new client?

If you have a number that needs to be reused for another client or purpose you can do so without contacting Delacon, however, as the assigned CID number will be the same, all history and call records for the previous client will still be linked to the number. Additionally, if you are having trouble in getting your previous client to remove the Delacon tracking code from their website, you may find that calls to the number are not for the new client.

A better option is to contact Delacon to request a refresh of the CID. This will separate the data from the old and new clients and prevent incorrect calls being received. The details required for this process are:

Existing client name:

Existing CID:

Phone number:

Please send the request to orders@delaconcorp.com, you will shortly receive confirmation of the new CID number.

Please note that under our terms and conditions, an attempt still needs to be made to have the JavaScript tracking code removed from any site that is no longer using Delacon’s call tracking solution.