Default solution – sequential distribution
You can define multiple termination numbers for each of your CIDs. By default, calls will be routed to the numbers in order. If the first number doesn’t answer, the call will then divert to second number, and so on in sequence. All you need to do is enter your termination numbers for each CID, separating each of them with a semi-colon.
You can also set up time-of-day routing if you want the calls to be routed to certain numbers at certain times. This can be accessed by clicking the time-of-day routing link next to the termination number field.
Alternative solution – round-robin distribution
It is also possible to set up round-robin call routing, which means that once a termination number has received a call, the number is moved to the bottom of the list, and the next number in the list is given priority for the next incoming call. This ensures a more even distribution of calls between termination numbers. This is useful, for example, when distributing calls between sales agents.
Delacon's Call Tracking solution works with both distribution solutions.
Round-robin call routing cannot currently be set up in the portal. If you would like to use round-robin distribution, please contact firstname.lastname@example.org