Features

Email Notification only for missed or busy calls
If you prefer to receive only notification emails for calls that you have missed, please enable this feature. If you prefer to receive emails for every call...
Wed, 23 Jan, 2019 at 11:33 AM
Tracking Type
In order to track only website site visitors that are appropriate for your requirements, the following tracking types are available Track Just Google Pa...
Wed, 23 Jan, 2019 at 12:15 PM
Extra Tracking
Extra call tracking criteria can be added to further specify the types of calls being tracked. This is in addition to the five tracking options currently av...
Mon, 25 Mar, 2019 at 1:14 PM
Voicemail
If you are unable to answer a call from a customer, Delacon's voicemail system will allow them to leave a message so you can return their call. An audi...
Wed, 23 Jan, 2019 at 12:22 PM
IVR
An Interactive Voice Response (IVR) system is able to present options for a caller to select, for example Press 1 for sales or press 2 for support, so that ...
Wed, 23 Jan, 2019 at 12:49 PM
Custom On Hold Message
When a caller rings a Delacon number, they will hear a standard ringtone while they are waiting to be connected to an operator. However, if you would prefer...
Mon, 25 Mar, 2019 at 1:20 PM
Repeat Timer
When using website tracking, Delacon's system will determine whether the caller has returned to your website and called again, or if they have just red...
Mon, 25 Mar, 2019 at 1:29 PM
DTMF Intercept
If you have an Integrated Voice Response (IVR) system on your termination point that is not supplied by Delacon, the options that the caller enters (Dual-To...
Mon, 25 Mar, 2019 at 1:30 PM
Delacon Data Integration
If you have an external system that you would like to send Delacon's call data into, such as a custom built CRM, you can use Delacon's wehbook (js...
Wed, 23 Jan, 2019 at 2:13 PM
Cut Key
If you are using Delacon's call feedback feature, the survey is initiated automatically when the caller disconnects. In order to initiate the survey be...
Wed, 23 Jan, 2019 at 2:17 PM