Features

Service Name / Business Name
This is a free format field that can be used to describe the specific purpose of the service. For example: Website Number or Yellow Pages Number. This f...
Mon, 25 Mar, 2019 at 1:08 PM
Service Category / Business Category
This is a free format field that can be used to describe the general purpose of the service. For example: Offline or Call Extensions. This field can be ...
Mon, 25 Mar, 2019 at 1:09 PM
Notification Email
When a call finishes, an email notification with details of the call (including links to voicemail/call recordings if configured) will be sent to all email ...
Wed, 23 Jan, 2019 at 12:23 PM
Number Format
Delacon provided numbers can be displayed in different ways depending on your requirements, or to match the existing format on your website. For example: ...
Mon, 25 Mar, 2019 at 1:09 PM
Business Phone Number
When using call tracking on your website, the Business Phone Number field should contain the existing number on your website that is to be replaced with the...
Mon, 25 Mar, 2019 at 1:10 PM
Termination Number
In order to receive calls made to the Delacon number, the Termination Number field needs to be updated with the phone number where the call will be answered...
Mon, 25 Mar, 2019 at 1:11 PM
Whisper Message
The whisper message is an audio file that will be played to the operator when the call is connected, which can announce the number/campaign that the call is...
Mon, 25 Mar, 2019 at 1:17 PM
Show DNIS
By default, Delacon will pass through the caller ID of the original caller through to the termination point to be displayed on the operator's phone scr...
Mon, 25 Mar, 2019 at 1:20 PM
Notification/Contact Method
The contact/notification method is defined per CID and sets how the call is handled. The meaning of each option is as below: Transfer and Email - Incom...
Mon, 25 Mar, 2019 at 1:27 PM
Transfer Time
The defined Transfer Time (in seconds) sets the duration of how long the termination point is called before the call is disconnected if not answered. If you...
Mon, 25 Mar, 2019 at 1:29 PM