Call Recording

How long are call recording files retained for?
Call Recording files are generally retained on Delacon's network for 3 months. We can store them for longer on our network however there may be a fee f...
Thu, 11 Jan, 2018 at 3:39 PM
Is there a size limit for call recording files?
There is no limit for call recording file size
Mon, 11 Dec, 2017 at 4:04 PM
Can call recording files be downloaded as a batch?
Yes, this would require a custom setup which would incur a fee. Alternatively, we can keep files on our service for longer for 12 months but an addition...
Mon, 11 Dec, 2017 at 4:08 PM
Why is the length of the call recording different to the duration in the call report?
When a call is made to a Delacon number with call recording enabled, the sequence of events is as follows: 1. Caller dials Delacon number 2. Call record...
Thu, 8 Mar, 2018 at 2:42 PM
How do I stop a call from being recorded?
Our stop/start call recording feature allows you to stop a call from being recorded if a caller requests for you to do so. To stop a call recording, the...
Thu, 15 Mar, 2018 at 4:02 PM
Does the standard 'This call will be recorded' message need to be played before all calls?
Generally, the caller will hear a message advising that the call will be recorded. However, a Delacon customer may prefer that their operators tell call...
Thu, 5 Apr, 2018 at 9:53 AM