Call Recording

How long are call recording files retained for?
Call Recording files are generally retained on Delacon's network for 3 months. We can store them for longer on our network however there may be a fee f...
Tue, 26 Jun, 2018 at 4:17 PM
Is there a size limit for call recording files?
There is no limit for call recording file size
Mon, 11 Dec, 2017 at 4:04 PM
Can call recording files be downloaded as a batch?
Yes, this would require a custom setup which would incur a fee. Alternatively, we can keep files on our service for longer for 12 months but an addition...
Mon, 11 Dec, 2017 at 4:08 PM
Why is the length of the call recording different to the duration in the call report?
When a call is made to a Delacon number with call recording enabled, the sequence of events is as follows: 1. Caller dials Delacon number 2. Call record...
Thu, 8 Mar, 2018 at 2:42 PM
How do I stop a call from being recorded?
Our stop/start call recording feature allows you to stop a call from being recorded if a caller requests for you to do so. To stop a call recording, the...
Tue, 7 Aug, 2018 at 12:55 PM
Does the standard 'This call will be recorded' message need to be played before all calls?
Generally, the caller will hear a message advising that the call will be recorded. However, a Delacon customer may prefer that their operators tell call...
Thu, 5 Apr, 2018 at 9:53 AM
Can Delacon record conversations between the call centre and the caller?
Yes, Delacon offers a call recording solution as an additional product to our call tracking solution. All recorded calls are saved in .wav format and are st...
Fri, 8 Jun, 2018 at 10:46 AM
Does Delacon have a solution which can recognise whether a caller is a customer or member?
Delacon's system captures the caller phone number, unless they have blocked their number to be private. It doesn’t capture any customer or member numbe...
Wed, 11 Jul, 2018 at 11:49 AM