Troubleshooting

Why do some columns in my Call Tracking reports feature no keyword data?
Sometimes a user calling your website may not dial your call tracking number straight away. They may, for example, take note of your number and call it late...
Wed, 12 Apr, 2017 at 4:18 PM
Why can’t I see any tracking data in my call reports? I only see the users that called my tracking number.
Your javascript call tracking code is not implemented properly or not at all. Check your website to make sure that your call tracking script is embedded corr...
Wed, 12 Apr, 2017 at 4:19 PM
What should I do if I have updated my termination number, but calls are still going to the old number?
If you have previously set up time of day routing, this configuration will supersede the termination number that is set under the main Edit Business Details...
Wed, 12 Apr, 2017 at 4:19 PM
How is the Event data pushed into GA?
Delacon sends an event for each call made. Depending on the data contained in each call, there may be more than 1 event sent per call. The event is gene...
Thu, 21 Dec, 2017 at 3:26 PM